Complaints

This profile includes complaints for North Shore Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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North Shore Bank has 16 locations, listed below.

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  North Shore Bank

  248 Andover St Peabody, MA 01960-1502

• 

  North Shore Bank

  32 Main St Peabody, MA 01960-5552

• 

  North Shore Bank

  140 Brimbal Ave Beverly, MA 01915-2042

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  North Shore Bank

  254 Cabot St Beverly, MA 01915-4523

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  North Shore Bank

  319 Highland Ave Salem, MA 01970-1981

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NorthShore Bank Neglected to implement necessary safeguards in order to protect against fraud, specifically elderly fraud, of approximately $300,000+. A non-relative, perpetrator came into the West Peabody branch with the Victim, who had no prior affiliations with the bank, and coerced the victim to apply for a HELOC Loan using there home as collateral, and the perpetrator manipulated the victim into making them a co-borrower, for no apparent reason, & additionally the perp forced elderly to sign them into the deed of the home, supposedly just as a technicality of being a co-borrower. The elderly victim is not the actual one using the money and the perpetrators confiscated the funds and now easily continue the fraud, online , without the explicit authorization of victim. No body asked why a 80+ year old individual was suddenly taking out a huge loan, and associated with a older client of there's that Never had any significant loans or business dealings with the bank. The bank didn't think it suspicious that they used a Co-borrower with terrible credit compared to the victims nearly perfect credit, which just benefitted the bank, being able to charge a Higher Interest Rate, by using the suspicious co-borrowers credit score and inadequate income. When the victim confided in informing a family member, they contacted the bank & was initially met with unprofessional, disrespect and was basically hung up on, after being told that there is Nothing the Potential Elderly Victim can do about the matter & that it's too late for them to rectify any fraudulent activities. When I requested the representatives name she refused to provide a adequate designation in order to report her behavior to her superiors. She Said she did not feel Comfortable providing who she was? In my experience, only guilty feel the need to Conceal themselves.

  Business Response

  Date: 07/16/2024

  We received your complaint on July 15, 2024, from the Better Business Bureau and have reviewed your case.
  The initial call the bank received was from a family member impersonating the banks actual customer. The call was suspicious. Therefore, the ************** handled appropriately and shared no information with the non-customer due to privacy issues.
  
  There were additional complaints made by the family through the bank's website which have been documented.
  
  The Banks VP, Customer Experience Manager, has reached out twice but received voicemail messages. He did leave messages at that time. He also reached out on July 16, 2024, in response to this complaint and the telephone number listed is not in service.
  
  If a customer feels like they have been a victim of fraud or needs additional information to which they are entitled, we encourage them (or a legal ***** of ********* to reach out to us.
  
  If you need any additional information, please do not hesitate to contact us.

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a check drawn on northshore bank I was told that the check cleared and the funds were available for withdrawal I don't know what happened after the withdrawal but I'm on check systems

  Business Response

  Date: 12/27/2023

  Good Afternoon,

  We have no record of this customer name or address. We are the ******************** based in *************.

  There is another North Shore Bank based in *********. 

  Could you please have ************** check the bank location?

  Thank you,

   

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This financial institution has allowed numerous fraud charges to my account, 2 within a span or 6 months. They do not have any basic fraud alert in place and even after they were notified of the fraud charge and after I was told they would put a stop payment on it, they did not. This resulted in many bounced checks and surcharge fees being charged. You should be able to trust your money is safe when using a bank and clearly this bank is not a secure place to put your money into

  Business Response

  Date: 05/02/2023

  We received your complaint on April 27, 2023, from the Better Business Bureau and have reviewed your case.
  Although we realize debit card fraud can be frustrating, North Shore Bank does have multiple layers of fraud prevention and alerts in place.
  
  For the prior debit card fraud you mentioned in December 2022, there were multiple pending charges from a merchant that appeared on your card history. Debit card dispute paperwork was filed, but none of these transactions ever posted to your account. This card was stopped and a new one issued.
  
  For the current debit card fraud issue, the Banks fraud service reached out to you to question the debit card transactions on April 26, 2023. Our call was returned on April 27, 2023, confirming the fraud. Unfortunately, once a debit card charge has been pre-authorized, a stop payment cannot be placed on the transaction. However, as required by federal regulation, the Bank then followed ****************** resolution procedures to dispute the transactions.Provisional credit was provided to your account that same day and the one insufficient fee that was charged to your account was also reversed.
  
  At North Shore Bank, our goal is to keep you informed about our practices involving your account. Please refer to our website for Debit Card Fraud Protection information, along with helpful tips and alerts in the **************** We do apologize for the inconvenience this fraud issue has caused you. If you need any additional information, please do not hesitate to contact **.