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Business Profile

Electrician

MTS Electrical Contracting, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Natalia C

    Date: 07/11/2023

    Egregious price gouging - charged 4x the typical rate for the simplest job (changing the wall outlet - and apparently, it takes TWO people to do this) and claimed that "this is what all electricians are charging these days".Did not provide us with a quote ahead of time - instead of being upfront and transparent, they proceeded to work on the wall outlet AND THEN charged us.Claimed it was our fault that we "didn't inquire" about their prices when we called - yet when we described the electrical issue we were experiencing during the call, they could have easily said, "Okay, this sounds like the issue is this [insert issue here]... and this how much we would charge to fix it...[insert $ amount]". But no. Our landlady is a senior citizen. When we asked whether they offer senior citizens discounts, they said they do not. However, the story changed later on when they said that they in fact do offer senior citizens discounts but a senior citizen must be present during the time of their visit or be the one submitting payment. Not once did they say during their visit, "We do offer senior citizens discounts! Are there any senior citizens residing at this place?" Not once!We ran some comps and came up with an $ amount that we thought was a fair charge for the job in our area - a quote from another electrician backed us up (as well as some online research). MTS was not willing to make things right, gave massive pushback sprinkled with some intimidating legal terminology and accused us of "bullying" them - when all we did was call them out on their excessive price gouging and lack of transparency. Their response? "What are you crying about, most people pay more than this for cable!" My husband is on a fixed disability income - the cost of this service was more than 1/3 of his monthly income. But we shouldn't complain because, according to MTS, the majority of their dissatisfied customers would simply say "well, we're not going to use them again" and go away.STAY AWAY.

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