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Business Profile

Moving Companies

Mass Bay Movers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mass Bay Movers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mass Bay Movers has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 12, 2024, I contracted with Mass Bay Movers to store my furniture after a flood that impacted my condominium located in *********, **. Upon the delivery of my belongings back to my condominium on November 13, 2024, I discovered that my Washed Oak Lacquer bedroom set was delivered back to my condominium with yellow stains on all three pieces of furniture. It is important to note that this furniture was in a bedroom that was not directly impacted by the flood which primarily occurred in the kitchen and living room area of my condominium.Mass Bay was negligent in its handling of my furniture when said furniture was in its custody as the employees wrapped the furniture pieces in plastic wrap and it appears that it was stored in a location that was not climate controlled. A quick ****** search would reveal that lacquer furniture should not be wrapped in plastic and stored in a location that is not climate control as plastic is notorious for condensing moisture out of the air which will ruin furniture and cause yellow staining.When I brought this matter to the attention of Mass Bay Movers, I was told that Mass Bay strongly believes that it did nothing to cause this damage. I can say with 100% confidence that I know that this furniture was not stained when it was placed into your care within your storage unit. The furniture was in perfect condition before Mass Bay Movers took custody of it. Mass Bay failed to exercise reasonable care in storing my belongings, which directly led to the damage in question. As a result, I am now seeking compensation for the cost of repairs, or if repair is not possible, the fair market value of the damaged furniture. ******** will not offer any compensation to repair the damage or provide fair market value.

      Business Response

      Date: 03/21/2025

      Hello, 

      The furniture you're claiming is discolored was moved out due to an insurance claim. During that claim your house was subjected to great changes in heat and humidity. Your furniture is over twenty years old. The photos we have from before the move happed the color of the furniture is consistent. In your new house the wall color is different that will effect your perception of the colors. 

      We do not believe we caused the claim you are attesting and denied it. 

      Sincerely, 

      ******** ****

      Customer Answer

      Date: 03/31/2025

      MassBay Movers still owes me for the rug protector they lost.  See my attachments. 

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfies my current issues and/or concerns in reference to complaint #********, but they still owe me for the rug protector they lost. 
      Regards,

      **** *******

    Mass Bay Movers is NOT a BBB Accredited Business.

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