We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Notary Public

N&Y Mobile Notary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Notary Public.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a document notarized on October 14, 2023. When the recipient called to verify they were hung up on. They tried to call 4 more times and got no answer. Therefore they would not accept the document. I had to go to another notary and have it redone

    Business Response

    Date: 10/29/2023

    To whom it may concern:

    This response is in relation to the alleged complaint #******** made on 10/20/20203.  In response, I would like to first apologize to said client. This apology was also made to this client via text message and voice message and that this client was told the reason why all calls were not answered. I want to inform you that this client was told the reason why I personally had not responded to calls,for reasons of a personal emergency I was out of the state where I reside. I add my comment to this complaint, "my job is to get to the customer's needs and have the solution." 

    This client was treated with all the respect that each client deserves, as well as provided with everything needed for their situation. I want to inform and make it known that once I received this client's message, I came out of the middle of my delicate personal emergency situation to provide my assistance, offering to assist this client even in my absence. I proposed to this client a co-worker who could respond to their situation, but the client refused. Likewise, my person also contacted the entity that the client claims made contact calls. In my responsibility, I contacted the entity and was talking to a representative but unfortunately they  could not assist me since the client needed to authorize me to solve this situation. I also add that this client was informed via text message that the entity had already been contacted by me. I also want to make it known that this client responded to my text messages acknowledging the situation that I personally  had .

    In relation to this complaint, being the first and only client in the history of my work, for this reason I respond responsibly by sharing this writing. If there is anything else I can provide to make this matter better, Im more than welcome. 

    Thanks!

      There is no job better than another, it is just working for something better



    Sincerely ,

    N & Y Mobile Notary 

    ***************************

    Notary Signature Agent

N&Y Mobile Notary is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.