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Business Profile

Asphalt

Advance Asphalt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asphalt.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont know what this people are doing in ********** but one thing I know they are SCAMMERS, totally scamming businesses. They called my business saying they had extra asphalt from a job they were doing around the corner, they wanted to dump asphalt because material will get hard on their trucks and they wanting to know if they can put it in our yard, and said they just needed something to cover their labor, next thing I know they are trying to charge over 20 thousands dollars. We didnt solicit them, we didnt asked for anything. We are afraid this people retaliate after scamming us with their story, I told them to stop what they were doing, this is a bad way to trying to do business.

  • Initial Complaint

    Date:05/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over a year ago we had our driveway repaved. Instead of removing the old they decided to just run another layer on top but there was an area where a tree had been removed and so that needed to be packed. The day after the job was done I called because there was a sink hole over the area because it has not been packed well. I was told to let it sit for six months and then they would come back and fix it. I wasnt sure that it was not a big deal and they would absolutely take care of it. It was an expensive job so this was reassuring. I called them at six months and I was told that he was in ********** because of the pandemic and I should call again a few months later when the owner was back in *************. I did that. I did not receive a response for a couple of months despite several calls and then I was told that somebody would come out and take a look and fix it. Nobody ever came. I have called every couple of months since and I have been told that somebody would come even on a specific time and day and I have waited and nobody has shown up. I have written emails I have spoken to secretaries and to the owner and I have a sinkhole in the middle of my driveway where my children play basketball that is going to cause a sprained ankle.

Advance Asphalt is NOT a BBB Accredited Business.

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