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Business Profile

Chimney Cleaning

August West Chimney Co., Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for August West Chimney Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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August West Chimney Co., Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Johan V

      Date: 10/25/2024

      Ordered 2 fireplaces and 2 grill from them. One fireplace still needs to be fixed because the air intake doesn't seem to work. This fireplace was installed in a new construction.Upon installing the bolt that holds the guillotine door during transport was not removed so the door would not come down. Meanwhile the contractor had framed and boarded the surroundings of the fireplace. The 4 side openings for ventilation had to be opened to install the registers and at that time there would be access inside the fireplace to remove the bolt so the door could close and the fireplace could be used. The openings were made in APRIL 2024 and I informed the store that they could come out to remove the bolt. There was an active text conversation with the owner about coming over the next Monday but he never came. We're end of OCTOBER 2024 now and nobody bothered to come over. In April we looked online and managed to do it ourselves. In July there was an email asking if the inside of the fireplace was accessible to remove the bolt. Email from the same person who was told back in April that he could come to do it and answered that he would come the next Monday. Then out of the blue they send the bill for the remainder to be paid despite knowing that they never came to resolve the issue. When we told them on April 8th that we had removed the bolt ourselves we mentioned how the air intake of this fireplace is not working. The controller in the front of the fireplace is supposed to turn and left and right but it is not moving. This issue is still not resolved and nobody from August West has gotten in touch about it. We are now talking to the manufacturer how to solve this. The "ceiling" tiles inside the fireplace have fallen out at this point and this was also brought up end of Sept when we asked AGAIN about the air intake. **************** ***** The customer should not have to do all the research or get in touch with a manufacturer to get their help.

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