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Business Profile

Internet Services

Shop Freely LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Summary of events regarding Amazon Order # ***-0236002-1503421 (*3421) placed on 6/26/24 for $505.60 (4 @ $118.40 + $31.72 tax) Access Lighting - HI Access 20060LEDDMG-SAT/SDG Transitional LED Wall Sconce from Silo Collection in Pewter, Nickel, Silver Finish, Satin Qty 4 with third party seller ************************** dba Haus Appeal. 6/27/24 Order *3421 received 6/29/24 All items in Order *3421 returned 7/3/24 *** confirmed return of Order *3421 RA1Z F2C *********** 7111 7/10/24 Refund issued for Order *3421 in the amount of $505.32 7/30/24 @ 11:17A Amazon Seller Message from Haus Appeal offering alternative to refund for order *3421 7/30/24 @ 11:51A Amazon Buyer Message to Haus Appeal lights already returned 7/30/24 @ 12:39P Amazon Seller Message from Haus Appeal issuing ***** RA #**** 9424 9040 for Order *3421 9/14/24 My credit card charged $473.60 (4 @ $118.40) for lights on Order *3421 9/14/24 Email from ofm@Amazon stating they are not issuing a refund due to "The seller...confirmed that you did not return this item."9/16/24 Email reply to ofm@Amazon stating items have already been returned with *** delivery confirmation 9/17/24 Amazon Buyer Message stating items have been returned and included *** Confirmation for RA #1Z F2C *********** 7111 10/2/24 Amazon Buyer Message again stating lights have already been returned 11/18/24 E-mail from Amazon after phone call with customer service (CS) stating that refund will be processed in 72 hours.11/22/24 E-mail from Amazon after phone conversation with CS stating that refund of $473.60 will be processed in 48 hours.11/26/24 e-mail to Haus Appeal asking for refund of $473.60 and included attachments of Amazon *** RA #1Z F2C *********** 7111 and *** Delivery Confirmation 12/2/24 Message from ****** to Amazon Seller requesting refund be issued. No response from seller as of 12/19/24.12/10/24 Email from **** ****** @ Haus Appeal saying I need to obtain refund from Amazon.12/13/24 Email from ****** refusing refund

    Customer Answer

    Date: 12/30/2024

    I have not heard from the business in response to my complaint.

Shop Freely LLC is NOT a BBB Accredited Business.

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