Complaints

This profile includes complaints for FMC Ice Sports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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FMC Ice Sports has 28 locations, listed below.

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  FMC Ice Sports

  100 Schoosett St Bldg 3 Pembroke, MA 02359-1856

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  Asiaf Arena

  702 Belmont St Brockton, MA 02301-5602

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  Wallace Civic Center

  1000 John Fitch Hwy Fitchburg, MA 01420-2686

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  Fitzpatrick Arena

  575 Maple St Holyoke, MA 01040-3864

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  Armstrong Arena

  103 Long Pond Rd Plymouth, MA 02360-2660

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered my son for an incorrect skating program. Unfortunately it was over a weekend and I wasnt able to speak with anyone at the corporate office however I did email to let them know I had done this, and I went ahead and registered him for the correct class. FMC credited my account for this, however my son outgrew their programs and I have no use for this credit. I requested a refund and was told to contact *********************************. After weeks of waiting with no response I followed with ******* and she told me that they would not be able to refund my account. unfortunately they would be unable to provide a refund. Nowhere is it noted that refunds will not be provided and my son never attended the class.

  Business Response

  Date: 02/08/2023

  Dear ************,

  I have researched your complaint. You contacted our ************* team in April of 2022 and a credit was issued to your account on 5/2/22 for that program. I understand that now, many months later, you are seeking a refund for that credit.

  Our Credit/Refund policy is posted on our website and references to it appear on several of our programming information pages. Here is a direct link **************************************************** so you can view it. You'll find the policy about a third of the way down the page. As you will see, refunds are not guaranteed under any circumstances, require an online form to be filled out and approval and are subject to a $35 processing fee. We have no record of your online form. We also state very clearly that refund requests need to go through our Program Directors and not ************* and that they won't be provided after a session has concluded. The first correspondence the Program Director, *********************************, has from you is dated 1/10/2023. Her email chain shows her responses. We also have phone records that she called you on two occasions to discuss the matter. She says that she left messages but did not receive any calls from you. You have not had any verbal communication with her, only the emails.

  As the transaction occurred on 4/30/2022, the session of classes is well over and our 2022 financial year has been closed out, we no longer have access to the transaction to refund your credit card and that is what ******* was trying to explain in the email when she says we can't convert it. In any circumstance, an approved refund request would be subject to the $35 processing fee and our online form requires the requestor to acknowledge the full policy and that contingency. I do need the online form to continue this further. You can find a link to it at the end of the policy section referenced through the link above. If you have extenuating circumstances that didn't allow you to use the credit in a reasonable amount of time, please explain that in the request form.

  *****************************

  FMC Ice Sports

  VP of Programming & Services

  *************************************