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Business Profile

Home Builders

Berkshire Custom Carpentry
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/28/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BERKSHIRE CUSTOM CARPENTRY started the siding of my house at 43 Pleasant St, Becket MA 01223 in October 2020. I have paid $16,495 and the job is far from completion. The siding materials are deteriorating on the ground. I have received multiple excuses and multiple commitments from Steve Lynch for the last 3 years. I want the job completed. I have run out of patience.

    Customer Answer

    Date: 09/11/2023

    Berkshire Custom Carpentry has resumed work on this project. The work has not been completed yet.

    Business Response

    Date: 09/11/2023

    Hi Folks.  This job had dragged but it's not because of me.  I spoke with ***** on Thursday 9/7/23.  There is another carpenter working on this job. He has to repair rotten wood on the siding and soffits before we can proceed.  I do admit that I have been more in contact with the other carpenter more than the home owner, and I probably should communicate with ***** more.  But anyway.... we have been working on this job for a week now and we are 95% done with the job.  We are just waiting for the soffits to be patched.  The materials have not been damaged by storage.  I am sending pictures to ***** tonight.  I do want to help this customer.  I feel he has bitten off more than he can chew on this project.  He lives in Texas and rarely comes North.  I feel that he doesn't really have a grasp on Massachusetts building codes which are 2nd most stringent in the country.  I really do want to help him.  I am even trying to connect him with a potential buyer that he has expressed interest in.

    I don't blame ***** for being frustrated with the progress but it's just not my fault.  I have brought my crew to the jobsite many times to finish the job thinking that the prep work was done but it just wasn't.  I will be getting this job done as soon as the prep work is done and this crazy weather allows.

    Steve L****

    ************

    Customer Answer

    Date: 10/02/2023

    ***** agreed to finish the job as a result of my complaint. He made some progress and August first week of September and then stopped again.

    There there has been no progress in the last 3 weeks.

    This job started 3 years ago!

    The job is still not finished! He has notbody else to blame but himself for these dealys.

    Business Response

    Date: 10/26/2023

    The job was completed a week ago.  Customer has been provided with pictures for proof.

Berkshire Custom Carpentry is BBB Accredited.

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