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Business Profile

Second Hand Store

Goodwill Industries Retail & Donation Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Goodwill Industries Retail & Donation Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Goodwill Industries Retail & Donation Center has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the check out it charged me $9,97 twice to my bank account, I was not given a receipt. I asked to speak to the manager and he took my name down if I get charged twice to come back , I told the manager I don’t leave near , I am about 2 hours away , he said go to another Goodwill and they will refund my money if I got charged twice , I went to another Goodwill near my home and they refused to give me my money back called the manager Angel back and he said that has never happened to anyone but me and try to blame on me for charging me twice for my purchase and not giving me a receipt.

      Business Response

      Date: 12/07/2022

      I am advised by the staff at by that the customer ultimately was not charged twice and that numerous attempts were made to reach the customer to offer her a gift certificate in order to acknowledge an unfortunate situation and to show our appreciation of her patronage.  These attempts went unanswered. Further, a strategy is being implemented in all of our retail locations to address the situation when a system generated receipt is unavailable.  Miriam M, Board President

    Goodwill Industries Retail & Donation Center is NOT a BBB Accredited Business.

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