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Business Profile

Car Stereos

Auto Sound Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

This profile includes complaints for Auto Sound Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Auto Sound Company, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had dropped a head unit to auto sound to be repaired under warranty. I had spent collectively over $3000 with this company. The date is dropping my head unit off I was informed via a phone call that it needed to go to *********** factory in ******** for repair. I had told the owner I wanted to purchase a $600 **** head unit the same day and asked him to send my older head unit for repair. I. Ever received any phone call from them despite trying to reach out multiple times and have received the run around from both owners. I just want my head unit back that I paid my hard earned money for. Auto sound stole my head unit.

      Business Response

      Date: 08/10/2023

      I am not sure why this complaint was filed.  The customer and the store communicated, and we gave the customer a brand new radio in the box for the trouble.

      Customer Answer

      Date: 08/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    Auto Sound Company, Inc. is NOT a BBB Accredited Business.

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