Reviews

This profile includes reviews for The Hatch Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Hatch Group

  80 Washington St Plainville, MA 02762

  
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  Hatch Asphalt Management

  1420A Main St Millis, MA 02054-1405

Review Details

• Review fromMichael D

  Date: 09/24/2024

  5 stars
  Hatch completed a parking lot for our condo association recently and it was an overall excellent experience! The communication was stellar from **** making it easy to relay information to our tenants. We would absolutely recommend them!

• Review fromKathy P

  Date: 08/02/2024

  1 star

  Kathy P

  Date: 08/02/2024

  Starting April 2024 we contracted with Hatch Materials *************. We needed a replacement driveway as we have water accumulating. I've posted two videos on FB showing that we still have water accumulating, if not worse than when they first came out. The videos are from two different rain events. It is now August and we still have water. Contacting Hatch gets nowhere. I expect another call back from them and still waiting. This is a short version of our complaints. This is a zero star report.
  

  The Hatch Group

  Date: 09/12/2024

  Hi *****, I wanted to follow-up to make sure you were happy with the outcome of the new driveway we responded after talking further about your concerns.

• Review fromKalpana G

  Date: 07/04/2023

  3 stars
  We had the service on June 12,2022. They did whole new pavement, was pretty good but there is a spot where water puddles up. We called many times and wrote emails couple of times there is no response at all. When we call, the receptionist picks up the phone and tells us someone will call but there is nothing. We paid in full so I expect better service. Seems like they collect money and doesnt care anything after that, usually I dont write reviews but this made me write one. I am giving 3 stars to the hand in hand worker who worked for me. Customer service from/ in office - - 0 star. They have 5 years warranty service in the contract but new costumers please be aware. They are going to change the contract if there are any boulders/giant rocks which by the way will change while digging. Meaning you are supposed to know if there are huge rocks under the ground. In my case, hatch has taken out the warranty in the places where they found huge boulders.Pretty frustrating. They can take the boulders out but that is going to cost a fortune - base price starting from $2500 and up per prep team. While digging, the prep team destroyed a spot on my neighbors driveway, they fixed it but in unsatisfactory way. My neighbor is not happy neither me. So please think before you take this company. I dont want to recommend this company to my friends, family and others as the customer service is not good at all. Very very poor. They will hunt your money though. OH NO NO

• Review fromChris T

  Date: 09/16/2022

  5 stars
  We highly recommend Hatch! We hired Hatch to sealcoat our driveway this fall and they did an exceptional job. They were professional, meticulous and took great pride in their work. Every person I spoke with on the phone was so kind and helpful and I got a quick response if I had any questions. Thank you to the Hatch team!From ************