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Business Profile

Tile Installation

McCarthy Tile

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New Construction, moved in 10/2019 and from day one grout crumbling and falling out of tile floors. Can't vaccum without grout pulling out. Three attempts made to Correct but still having the same problem and the tiles are cracking and loose. On June 24, 2022 the Builder and the tile man came and looked once again at the problem and stated that it "must have been a bad batch of grout". Set up appointment to do 2 bathrooms on July 13, showed up half hour late and did only one bathroom and left at 2:00 PM. Stated he would be back on Friday July 15, but was NO SHOW. Texted him, called him, and no response from either. Contacted the builder and 3 hours later got a text from tile man stating he had a Family Emergency!! and he would be in touch to reschedule. Still no word on 7/20/2022 so I texted him again "STILL WAITING" and he responded with pick a date first week in August and he would be here at 8:30 AM. NO SHOW or call, text again. So here I am waiting again and my floors are in deplorable shape.

    Business Response

    Date: 08/08/2022

    To whom this may concern, 

     I was never hired by *********************** to do any work at her place of residence by her. I did the initial job for namasket llc. And it was just the labor. I didnt do any of the prep work for the install or supply any materials. I understand her frustration with the situation but that is between ****** and the builder. I am trying to resolve the problem for namasket llc weve done two bathrooms so far. This complaint is not valid in my opinion and does not represent the workings of my company.

     

    TJ McCarthy 

McCarthy Tile is NOT a BBB Accredited Business.

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