Complaints

This profile includes complaints for Linchris Hotel, Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Linchris Hotel, Corp. has 13 locations, listed below.

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• 

  Linchris Hotel, Corp.

  225 Water St Ste A125 Plymouth, MA 02360-6247

• 

  Linchris Hotel, Corp.

  269 Hanover St Ste 2 Hanover, MA 02339-2245

• 

  Linchris Hotel, Corp.

  543 Commercial St Provincetown, MA 02657-1724

• 

  Linchris Hotel, Corp.

  180 Water St Plymouth, MA 02360-3839

• 

  Linchris Hotel, Corp.

  5 Best Western Pl Rutland, VT 05701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a stay at the Provincetown Inn on 11/16/2023 for the summer of 2024 and placed a deposit of ******. per the contract it was fully refundable with minimum 2 weeks notice. unfortunately due to vacation plans changing i cancelled via email to no response May 2024. I called the hotel june 6th 2024 and the inn cancelled my reservation but charged me an additional ******. They have since refunded ****** of the wrongfully charged amount to my credit card but still owe me a remaining balance of ******. *** attempted to call them numerous times to resolve this issue and management has not returned my calls because they are very busy. I was contacted by FOH Manager ****** on July 27th stating that I will be mailed a check. Unfortunately it has been over 2 weeks and a check has yet to be received and I have received no response to my follow up calls and emails. This experience has been beyond a pain in the neck to deal with as I should have been refunded nicely back in May when I requested it. I want to be put in touch with the owner to find a fair solution as this is not the experience any guest should have because I would have loved to rebook but this experience has been horrible.

  Business Response

  Date: 08/14/2024

  I have submitted da check request to be mailed out no later than 8/15/24. I have both called and emailed the Hotel guest with my contact information as well as the resolution of the check being mailed to his *********************** address. 

  Business Response

  Date: 08/14/2024

  I have submitted da check request to be mailed out no later than 8/15/24. I have both called and emailed the Hotel guest with my contact information as well as the resolution of the check being mailed to his *********************** address. 

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came on a trip with White ********** with our local ************* arriving on 9-11-23 through 9-13-23.Our complaint is that our rooms temperature control is muggy and damp in the room and also that there is black mold in the sink and around the inner rim of the sink.When you are in the bathroom you can smell mold.I would like a refund for our room that was paid by the person in charge of our stay.We paid for this trip in advance of our stay.Contact ******************* or *********************************** leaders of ******************** for our room amount

  Business Response

  Date: 09/14/2023

  Are you able to provide me with the name of the guest and the name of the hotel?  

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Best Western Inn
  **************************************
  *******, ** 05701   Phone # ************
  
  ******************** group leaders
  ******************* or Std Placido  ************
  
  The trip was planned through the *************************************, ************* and the tour group was White **********.
  
  I paid $2,558 for both my husband and myself for a 5 day trip.
  
  
  Thank you for your help,
  *********************
   

  Business Response

  Date: 09/21/2023

  Hello,
  
  I am aware of this situation, I have the piece to the sink...It is not black mold it is a piece of plastic that is chrome coated and the chrome is missing from being scrubbed so many times, we have replaced it. I actually have the piece in my office, and have attached a photo of it.
  
  We have since replaced,
  
  *********************,
  
  General Manager
  

  
  

  Customer Answer

  Date: 09/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  Good morning.

  I feel that replacing a piece of plastic does not take away the fact that the over flow area in the sink has mold in it as you can see in the picture.

  It is an unacceptable response to say that plastic was the cause of the mold smell in the bathroom.
  When we sat on the commode the strong smell of mold was overwhelming.

  The temperature control in the room was inadequate and I feel it added to the musty dampness that you could feel in the room.

  For the  price that we paid to stay at this Best Western we should be able to get a refund.

   

  Regards,

  ******

   

   

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint re: The ************* **************************** has four components:1. Unexplained/unsubstantiated charges both at check-in and check-out for a total amount of $153.82 charged to my **** card 2. Unfulfilled credit on room charges for a total of $242.71 in favor of myself and $122.96 in favor of Mr. ************* All reservations were part of a wedding group booking with an agreed, additional 10% off as per manager **** (currently in leave of absence, not sure if he is back), The 10% was additional and agreed to because of the wedding group to be applied to the balance at the time of checkout and in no way related to the generic May 20% offer available to everyone online at booking.3. Incomplete/shorting of massage service at the ******** for a total of 11 mins, which represents 20% of the contracted service duration of 55 mins for a total of $51.60 4. Retaliatory and unsubstantiated accusation of illegal activity at the ******** by manager *********************, which resulted in an arbitrary cancellation of future services and banishment from the establishment. Regarding (4): ********************* said in an email on 6/14, "there was illicit activity in the spa by guest you were with. This was in the lower level of the Spa There have been photos that were sent to the hotel with individuals in your party. We do not condone that type of activity in our *********** will not be permitting any future visits to you or your guests to return to the Spa. Your future reservations have been canceled for your return spa visit."Despite numerous attempts, including stopping by in person and handing over a photo of the guests ************** alluded to, the Hotel has not responded not provided any evidence or photos to backup their accusation. Our reservations to the spa were cancelled arbitrarily based on what we know to be a fabricated and retaliatory accusation by ***************

  Customer Answer

  Date: 09/02/2023

  I have not heard from the business in response to my complaint.