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Business Profile

Interior Designer

Setting the Space
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Setting the Space's headquarters and its corporate-owned locations. To view all corporate locations, see

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Setting the Space has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/13/2021 I paid for a Savesto sectional from Setting the Space . Primary Warehouse being in ******** *************. Purchased at the location in North ****** *************. Was advised the piece would not be in until December or January due to shipping issues. It was a standard color offered by ****** and not a special order. I agreed to that time frame. I called to get a status in January of 2022 and was advised the *** was now March. I asked for my money back ******* so that I could purchase elsewhere sooner and was told " You can't get your money back because we can't get our money back". So I continued to wait. I even offered to accept the other standard color offered if that came in first. I called every month March, April, May, June, July. I have been told repeatedly that " We are still waiting on your item to arrive at the warehouse." I have asked for their attorney's information so that I can have an attorney contact them. I have yet to receive that information. I think I have been more than reasonable in my ability to wait at this point. They have my money and I have no product. If they could not produce the product in a reasonable time frame, then they should have not taken my money. I do not even want the sectional at this point. I want my money back and I want them held accountable for not producing the product I purchased for what is now going on almost 1 year.

      Business Response

      Date: 08/19/2022

      Hi *****

      We have reached out to you a number of times. You purchased a modular sectional from us. All pieces are in except for one. The sectional can be used without the last piece.We have reached out to you to make this delivery. We do certainly understand the long wait to due the supply chain disruption with the after may of Covid. What we would like to do is to get this delivered to you at your convenience. For  the inconvenience of having to wait we would like to refund the last sectional piece. Of course we still will deliver this to you once it comes in to complete your entire sectional. We would also like to refund the deiivlery charge again for the inconvenience. Please reach out to our office to set up delivery on the pieces we have availble

      Customer Answer

      Date: 08/19/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      In Response to their memo. I was NOT contacted in any form (email, voicemail, call) regarding taking delivery of a partial set. I would not take it in any case as I have no use for a partial set. I at this point want a full refund of the purchase price. Period. I have been more than patient and am no longer interested in doing business with this company.

       

      Regards,

      *****

       

       

      Business Response

      Date: 08/26/2022

      We have great news the last piece of the sectional that you are waiting for has arrived to the manufacturer it is on a truck coming to us. It will be here within the week. As you know we have had all the pieces in our warehouse for you. Once the truck arrives the delivery team will reach out to you for delivery.

      Customer Service

      ******************

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