We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Monuments

L. E. Cook Monuments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I physically went to his shop, with my dad, on Oct 11, 2022, to pick out, design and order a stone for my mom. He **** a sketch. It took months and many trips to the shop to get a mock up. On July 17, 2023, I received a mock up and contract, stating 60 to 90 days to deliver. On July 24, 2023 he called to confirm he received the contract and deposit and would get started on it. Sept 19, 2023 I called to follow up, left message. He returned the call on the 20th and stated he was about half way done. Nov 16th I called to follow up, again on the 30th, he returned the call on Dec 1st, and stated it should be all set next week. Dec 14th I called to follow up again, left message, no reply. I tried to call again on Dec 22, and there is no answer or machine

    Customer Answer

    Date: 01/02/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 01/17/2024

    I just completed speaking with *************************. She has agreed to give me as much time that I need, to complete the work, in making the monument. I explained that I will be having a loose time frame. I will be making the monument, through the winter, and I will be setting it some time in the winter.  Thank you Nic in listening to me, and being able to with your help.   **********************

    Customer Answer

    Date: 01/17/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

  • Initial Complaint

    Date:09/10/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid ****** in February for a headstone for my mother's grave, was told numerous time that it would bee finished next (week) that was 7 months ago they do not answer the phone or return messages..All I want is my mother's gravestone

    Customer Answer

    Date: 09/21/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 10/02/2023

    See attached response

L. E. Cook Monuments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.