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Business Profile

Ventilating Contractors

DJ Heating & Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ventilating Contractors.

Complaints

This profile includes complaints for DJ Heating & Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see

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DJ Heating & Air Conditioning has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please refer to the complaint attached in the supporting documents section as this complaint is longer than the allowed **** words. We thank you in advance.

      Business Response

      Date: 08/30/2022

      i did every effort to help them out and they wonted the outdoor unit replaced, and the manufacture will not do that after 2 years that is York warranty. (i attached the manufacture warranty) and i always will honor a manufacture warranty they wanted to go with another company so I could not help them out as far as the service calls i didn't supply the thermostat that had malfunction so that waws not my fault and the hot water heater didn't work because the drain plugged up which is a normal service problem, they stated that they also didn't want me to go out there and fix the issue i have owed my biasness for 17 years and always resolved customer issue unfortunately i couldn't  resolve this issue 

      Customer Answer

      Date: 08/31/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    DJ Heating & Air Conditioning is NOT a BBB Accredited Business.

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