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Business Profile

Building Contractors

Heart Work Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $280 to **************** to install my brand new Dishwasher (12/15/2022, Check image attached).Mr Books did a faulty instalation. He did not wire the machine correctly, he used tape to connect the wires. A couple of days later, the wires got loose and the machine stopped working.**************** also installed the bottom part upside down- because the part did not fit, he glued it in place, damaging the piece.I had to call the service team at Best Buy (where I purchased the machine) to come and redo the installation (pictures attached).I am seeking a refund for the amount that I paid ****************.

    Customer Answer

    Date: 11/17/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Heart Work Construction came to my house to do work in my kitchen (contract signed 11/30/2022), and broke one of my patio door window panels. They have never repaired it. Almost a year later, the glass is still holding with tape. I request a repair.

    Business Response

    Date: 10/31/2023

    Complaint ID #****************** **** complains about a piece of glass in an antique screen door insert. This was free work I found the insert down her basement, she didnt even know she had it . I put it in and this glass had a crack in it when I found it. Asking for $30 for installation and repair she said no. And got free installation. When I tried to fix it this month she was yelling and screaming and wouldnt let me fix the hall for free. She is being unreasonable.

    Customer Answer

    Date: 11/01/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    *************** broke the glass panel on my door and did not replace it for over a year. I had it repaired recently- the bill is attached ($293). I am asking for **************** to pay the bill for the damage that he caused to my property while working in my house.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ***

     

     

Heart Work Construction is NOT a BBB Accredited Business.

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