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Business Profile

Health Club

Planet Fitness Quincy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Reviews

Customer Review Ratings

4

Average of 1 Customer Review

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Review Details

  • Ruth L

    Date: 12/27/2023

    I was required to give both a bank account AND credit card. Not thrilled about this, but OK. They had two forms of payment. I got a text yesterday that there was a problem. The # to call gave no info as to what the problem was. Turns out it was the routing #. I also signed my husband up with the same #.OK, assuming I did enter the # incorrectly twice, which I doubt, they had TWO forms of payment. They dinged me $15 per membership for a late fee. This was also deceptive-I had called the home club to ask what this was. At that time I was told they didn't know but a late fee was NOT assessed as far as they could tell.They told me to come in to work it out. They are obsessed with having you come in to resolve administrative issues. Last night I went into the app to check the routing # and thought I was paying the monthly fees. Turns out I was paying a late fee, which was not apparent until AFTER I paid.Further, I wasn't told whether the problem with the routing # was fixed and also told they can't refund that $30 AND there was no one who could.I am lucky to have time to go to a gym at all and I resent having to spend my time on issues that can easily be resolved on the phone.I feel bad for the folks that work there. They get the frustruation of the customers. This is plain wrong. I gave the info a month ago. They could have billed my credit card. It wasn't even clear what I was being billed for and I couldn't tell til I paid. NO WAY WOULD I HAVE PAID HAD IT BEEN clear. And why did I have to wait a month and get a nasty gram from them saying my payment didn't go through?I give this place four stars because of the staff and facility. BUT if you have a good product, you don't need to scam folks and clearly the this is the corporate line.

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