Complaints

This profile includes complaints for Howard Johnson by Wyndham Quincy/Boston's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Howard Johnson by Wyndham Quincy/Boston has 2 locations, listed below.

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  Howard Johnson by Wyndham Quincy/Boston

  845 Hancock St Quincy, MA 02170-3824

• 

  Howard Johnson by Wyndham Quincy/Boston

  PO Box 2071 Carmel, IN 46082-2071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 2 nights 23 and ****************************** law to stay at the hotel and then noticed on Saturday that I has been charged for the 25th . I got an email to confirm the 2 nights.Called the hotel on Monday morning and talked to ***** and she said she would have someone call me back but nobody called back till Tuesday {not *****} and was not very pleasant and said I had booked 3 nights and that my brother in law must have given his key to someone else to use on the Friday night, asked to talk to a manager but did not get one. I then called the head office in ** and they were not very helpful, said they could see that I booked 3 nights and I said I have an email for 2 nights, some one is lying. I was charged $324.74 for the 2 nights and then see a second charge for $158 for the Friday night. This should not be.

  Business Response

  Date: 08/30/2023

  Hello Contact,
  
  BBB Case #: 20539626
  Hotel Site #: 15422
  Customer Care Case #: ********
  
  Dear Contact:
  Thank you for notifying our office of the concern filed by ******************************* at the Howard Johnson by Wyndham property in ******* To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before September 3, 2023. As a company, were committed to delivering a great experience with every stay with us.
  
  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  
  
  *******
  Liaison, Customer Care
  ********************************************** & ******** ****

  Customer Answer

  Date: 08/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************