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Business Profile

Smoke Alarm Systems

Northern Security Alarms Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smoke Alarm Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called numerous times regarding a monitoring problem. My payments are current and yet I have not once received a call back. We are long term customers and are quite frustrated with the lack of response from this company. Wiring was affected following the immense rainstorm two weeks ago.

  • Initial Complaint

    Date:04/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been a client of Northern Security Alarm Systems since 2007. We recently moved homes and have contacted the company, Northern Security, eight times between my calls and my husband's. We reach the answering service each time and they offer to pass the message along to the owner, ****, that we are looking to have our alarm service shut off. This has been going on for 3+ weeks with no call back. We have tried the cell phone we have for ******************* but it is out of service *************). We have inquired with the answering service whether the company is still in business and they have told ** it is still operating. All we are asking is for our alarm to be turned off and to discontinue the monitoring. We are current on payments for monitoring. Thank you very much. *************************

    Customer Answer

    Date: 04/25/2023

    I have not heard from the business in response to my complaint.  Thank you again for any help.  I have not received anything from Northern Security **************

Northern Security Alarms Systems is NOT a BBB Accredited Business.

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