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Business Profile

Telecommunication Equipment Repair

Granite Telecommunications, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.17

Average of 48 Customer Reviews

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Review Details

  • Mike C

    Date: 07/29/2025

    This company doesn't deserve a single star. This is my second issue with Granite. **************** is terrible. This last issue i was on hold for 3+ hrs trying to reach the ************** to have the issue fixed remotely that i was originally told would be resolved in 24hrs....here i am 144+ hrs and still not resolved

  • Regina H

    Date: 07/07/2025

    Im giving five stars because my experience with granite tech is very satisfying . The technician who came to the office to fix our internet did a very good job. He is knowledgeable and very professional. He did it very quickly no time wasted. His name is ***** ***** , and ****** who helped us too with the router. Both are very nice polite and very good workers !!

    Granite Telecommunications, LLC

    Date: 07/09/2025

    Thank you for the review and positive feedback on your experience with the Granite Tech team. We are incredibly proud of the expertise, integrity and superior customer service focus across our teams. Thanks again.

  • Lance A

    Date: 06/09/2025

    Worst customer service I've dealt with in my career over 30 years. For MONTHS they sent us invoices for $0. We called, we emailed constantly to resolve. Granite could not resolve. After a year, we get an invoice for over $6,000 and get threatened with going to collections. After at least a dozen calls and emails, we agreed to a final settlement, which we paid on the spot. I received a $0 statement. Case closed? No - they just sent me another invoice and have added late fees. Complete crooks or totally incompetent. Either way AVOID LIKE THE PLAGUE!!!!

    Granite Telecommunications, LLC

    Date: 06/10/2025

    Hi I reached out to our customer care team and they are reviewing the history of the account and will be reaching out shortly with a resolution. Thanks for bringing this to our attention.

    Granite Telecommunications, LLC

    Date: 06/20/2025

    Thank you for bringing this issue to our attention. Our customer care team has responded that you seemed pleased with the resolution and case will be closed ASAP.

  • Craig J

    Date: 05/21/2025

    Granite is absolutely terrible to work with. It takes several attempts to get address changes made. It is also difficult to get them so send a provider out to fix problems. If you are looking for telecommunications service Granite is not for you.

    Granite Telecommunications, LLC

    Date: 05/22/2025

    Sorry to hear you had a negative experience with Granite. If you can provide your account number we will work to quickly resolve the issues.

  • Marianna T

    Date: 05/06/2025

    If I could give negative stars I would. This was by far the worst company I have ever dealt with. The customer service is horrible and the billing is the most confusing I have ever dealt with.

    Granite Telecommunications, LLC

    Date: 05/07/2025

    Hi ********,

    Sorry that you have had a negative experience with Granite but I appreciate you reaching out. I spoke to the ** of the Premier Accounts and someone will be contacting you **** to resolve the billing and customer care issues.

  • m. w.

    Date: 05/02/2025

    I had never heard of this company until I got a bill from them. I did not sign up with them and have no idea how my *********** account got hijacked. Called the customer service number on the bill and they said call billing the next day. I have not called yet. I may call Colorado PUC but I am not sure they handle this.

    Granite Telecommunications, LLC

    Date: 05/05/2025

    Hi *******,

    Please send me the account number on the bill and we will work to resolve ASAP.

    Regards,

    m. w.

    Date: 05/08/2025

    ********. I did not sign up for this service. maybe someone else but not me

  • Katie W

    Date: 04/14/2025

    I did not sign up for granite phone service. I just received a bill in the mail.After calling granite about this they mentioned the someone I had never heard of started the service. Is this company hijacking accounts from other phone companies. Dealing with this problem now.

    Granite Telecommunications, LLC

    Date: 04/16/2025

    Hi *****,

    Hopefully you were able to resolve this issue already but let me know if you need any additional assistance to finalize.

  • Nick R

    Date: 03/05/2025

    We received overage charges 8 times our normal bill, I was told it did look strange and that I'd get answers 'as soon as possible'. I didn't hear back from anyone until I requested to cancel our account. I was then simply told "the charges are valid" with other questions going unanswered like which phone line went over the normal usage. Using the portal is a nightmare too. Stay away.

    Granite Telecommunications, LLC

    Date: 03/06/2025

    Hi ****,

    Sorry to hear you have had a negative experience with Granite. Can you send me your Account Number so we can understand the issue and work quickly to resolve?

    Thanks in advance,

  • Tyler S

    Date: 02/28/2025

    CEO cares more about boosting his ego publicly than he does any of his employees No professionalism. Same old charity song and dance every year for tax write offs

  • Mark E

    Date: 01/23/2025

    They advertise a 5-10 business day installation, and we have been waiting about 3 months for the installation to be complete. The sales **** and account managers cc others on emails and nobody responds. *** support passes the **** and says to contact the sales rep. ****** to get the internet installed or moved is excruciating. Nobody takes responsibility for SLAs. If you do have internet installed, their dispatch rates are horrendously expensive if you want it fixed in a timeframe that every other ISP can do within 24 hours for free. And then the monthly costs for absolutely terribly slow internet is a joke. Any other major provider, either coax or fiber offers hundreds of megabits for at or less than $100 while granite charges nearly $200 for slow shared networking at max 20mbps. This place is a scam and unfortunately, a lot of landlords use them EXCLUSIVELY for the internet on their property so you have no other choice than go to through them. I'd advise, if you can get 5G wireless and a good antenna have chose not have anything to do with Granite, ever.

    Granite Telecommunications, LLC

    Date: 01/27/2025

    Sorry to hear that you had a negative experience with Granite but thank you for bringing it to our attention. 

    Customer satisfaction has always been our number one barometer of success, and it always will be.

    If you can send us your account number, we will work to resolve any open issues ASAP.

    Regards,


    Granite ************* Team

Granite Telecommunications, LLC is BBB Accredited.

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