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Business Profile

Desserts

Pure Elegance's Confections & More

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Pure Elegance D'Lux for treats for my daughter's Sweet 16. I noticed later in the evening on 8/26, that chocolate covered strawberries (see invoice attached) had not been delivered. I immediately texted ******** (******) that the strawberries weren't there. She acknowledged that they were forgotten and that she'd refund the cost ASAP. On Monday morning, I followed up and she stated that the money would be returned within 2-5 business days. I followed up after 6 business days and she again stated that she'd check on it. However, I've yet to see the credit applied to my account and she has not replied to my last outreach.

    Business Response

    Date: 11/01/2023

    I was hired to make treat for a client, ***************************, and for august 26th, I was away due to a death and had asked someone else to deliver the items I had made for her. Unfortunately, that individual forgot to go in the fridge and pick up the strawberries to deliver to her.

    By the time I was notified that the event had already passed, I was able to reimburse *************************** for the strawberries and granted an acceptable apology. I am not sure if this complaint was made prior to that or after resolving it but this matter was resolved without incident. 

    Thank you 

Pure Elegance's Confections & More is NOT a BBB Accredited Business.

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