Complaints

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• Initial Complaint

  Date:07/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never put my truck on the Tow bed and trying to charge me $300 rather than the $150 basic car price. Then I called ahead made an appt. Just wanting to grab one bag out of my truck and they said yes. When I arrived they said no, I had to pay in full. Then they agreed I could take one bag just to make it thru the week, but only this mean old white man went. I never had the chance to even show him exactly where it was, he just tossed my stuff around said he couldnt find it and now I was trespassing. Had to call the ******** police. I need to get my truck by this Friday but the price is unfair. They never towed it. Very unprofessional for no reason as I was being patient and polite. They are now asking $450, my car was towed Saturday night. Its Monday morning.

  Customer Answer

  Date: 08/10/2024

  I have not heard from the business in response to my complaint. I was charged $800 for a tow that never happened and $100 a day for storage. When asked if they would lower the price to $700, the * & ********** a man who said his name was *****(*****) said that they would only lower the price if I removed a negative review from ******* I was overcharged and accrued more days of storage due to not being able to afford the high rate of tow/storage. They never towed my vehicle. 

  Business Response

  Date: 09/09/2024

  To whom it may concern,

  
  

  We charged accordingly as this was a COMMERCIAL DUAL WHEEL TRUCK. Not sure where ******* got her information from that it was only $150.00 ("for a basic car") Video and pictures are attached. ******* truck was driven into the library parking lot so the police department could do inventory   after the police finished with inventory the truck was loaded onto a medium duty tow truck and was towed to C & L Towing where commercial storage and other fees applied. ******* also left her truck here for 6 days

  
  

  Item	Quantity	Price	Line Total
  Storage - CMV Dual Rear Wheels	6	$100.00	$600.00
  Fuel Surcharge	1	$2.51	$2.51
  APD Tow/Hook Fee	1	$132.00	$132.00
  Unloaded/Enroute Mileage	5	$4.40	$22.00
  Loaded/Hooked Mileage	5	$4.40	$22.00
  FreeQuantity Credit 2324514	2.5	($4.40)	($11.00)
  FreeQuantity Credit 2324515	2.5	($4.40)	($11.00)
  Discount:56.51	1	($56.51)	($56.51)
  Grand Total			$700.00

  
  

  
  

  As far as ******* saying she was being patient and polite, the video will tell you a different story.

  
  

  As far as a bill adjustment we took off the admin fee $45.00, certified letter $35.00 plus another $56.51 we will not be entertaining Ms. ******* as we charged accordingly.

  
  

  
  

  ****

  C & L Towing