Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had Certapro Painters come to the house to pain the exterior in July 2021 However, I have been in touch with the branch within ******************************* early Summer 2022 to return and fixed peeling paint and poor workmanship. A representative from the branch came out in June 2022, took notes and assured me it would be fixed within 2/3 week. No one came out to remedy the situation nor have they been in tough with me. We paid ******** in full. I have the contract but there is no order number. I would like preferably a full refund or at the very least follow up work to address the peeling paint.

  

  Business Response

  Date: 09/21/2022

  Customer contacted me today and told me that if someone did not contact her by this Friday she would contact BBB and CBS via a family member who worked there.  I told her I would talk to ***** and get back to her no later than tomorrow.

  We were made aware of her issue by another franchisee whom she contacted.  They sent us an email July 22, 2022.  *****, the owner, went to the house the following week. ***** noticed some peeling paint on the siding that had not been replaced.  He told her that was the primary cause of the peeling.  

  He did not tell her someone would be out in two-three weeks as she states.  There was an addition being built on the house.  ***** told her to call him when the addition was completed and we would come back to take care of it.

  She has not contacted us until today.  We had every intent to return to the house once she contacted us that the addition was done.