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Business Profile

Parking Facilities

Select Airport Valet Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Select Airport Valet Parking's headquarters and its corporate-owned locations. To view all corporate locations, see

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Select Airport Valet Parking has 4 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked my vehicle through this company at Hampton Inn in early February while we went to ******. Upon my return, I found minor damage on my vehicle and the business is refusing to assist further. They claim I should have taken pictures before and after and also stated that I left a lot without reporting the damage. they know so well that I came in at 11 oclock, the lot is not lighted, and it was -6. They also provide minimalpaperwork in person and never gave me anything with the terms and conditions in hand. They provide you with a small ticket with a phone number foryour ride if using their shuttle. My vehicle was parked in a different spot upon my return, which is how I know. They caused the damage in question. Im not looking anything unfair. Its very minimal damage to be honest. its not that I cant afford it, its that I did not cause it and businesses should not be able to hide behind unfair practices that not provided to the customer until a situation like this occurs. They say the lot is under CCTV and yet are often not to request that footage. I contacted them as soon as I noticed and maybe this was my fault but because it was minimal, I didnt feel the need to driveback there or to make us think about it. I assumed as a business operating in a fair country, they would do the right thing. I now know that should not be true. The reason I know that is they neglected to get back to me until 45 days laterand that was after I had to contact Hampton Inn on their website. I just want them to do the right thing. in the event that they refuse to I just want this to be out there for other consumers to know before using this company in thefuture. Thank you for your hand in holding businesses accountable.

      Customer Answer

      Date: 04/17/2025

      I have not heard from the business in response to my complaint. They are known to treat customers this way. The hotel manager said as much over the phone. Thank you for trying, people like that will have to answer to God one day. Thanks anyway.

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved parking on 6/20/24 to park at the location around 2:30 PM. I was supposed to enter at 3 PM. I then received a message from my company about my trip. I asked a colleague to cancel. My colleague couldn't do it. When I called them a little past 3 PM to confirm the cancellation. I was told I couldn't cancel. I asked for a credit to use at a later date and the answer was the same. I didn't use the service and I appealed since all my attempts for cancellation or a credit to be used at a later date were denied. I then disputed the transaction. they contacted me and asked to drop the dispute with my bank. They then emailed me and said: "I want to assure you that once the dispute is dropped, we will expedite the refund process to your card. This ensures a smoother resolution and helps prevent any potential delays or complications." I called my bank and replied back to them telling the bank will drop the dispute as soon as you refund the money back. They refused to help. The correspondence is attached. I would like to have a refund or a credit. Thank you

      Customer Answer

      Date: 11/18/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for two weeks of storage for our car at the Hampton Inn *********************** and entrusted that our ***** Civic (and keys) would be safe. The car had a full full tank of gas when we left it on 7/7/24, and we have the receipt to prove the time and amount of gas put into our car. When our car was picked up 7/22/24, the gas tank was almost empty showing at least 350 miles of unauthorized use of our car recorded. We had to again fill up the gas tank on a car that should have remained basically stationery for two weeks. This unauthorized use of our car is a criminal act as the car was used without our permission; it may have been moved to another lot, but this did not involve driving the car for at least 350 miles. Also, the car had been recently serviced, yet the engine area under the hood was covered with large amounts of dust and dirt, so we have no idea where our car might have been used.We entrusted Hampton Inn with our car keys with the expectation that our car would be securitely protected. Very disappointed and concerned, and would never feel safe in using Hampton ***** Boston River in the future.We expect an explanation and some reimbursement, with the expectation that policies of securely protecting car owners' keys while leaving a car on the property will be adequately reviewed and updated.

      Customer Answer

      Date: 08/05/2024

      We have not heard from the business in response to our complaint. This is a serious issue and possibly should be reported to local news outlets

      Customer Answer

      Date: 08/17/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Regarding Nonexistent Parking lot booked through Parking Spot I am writing to express my extreme disappointment regarding the parking reservation #*********. I made at the facility for 2/15/24. To 2/26/2024.(137.83) Upon arrival at 60 *************** 1a ****** **, it became apparent that the parking lot does not exist. This caused me significant inconvenience and stress as I was at risk of missing my flight.In order to avoid missing my flight, I had no choice but to park at another location, incurring additional expenses. Comfort inn at ******************************************************************* $360. I Please reimburse me for $222.17. I trust that you will address this issue promptly and provide a satisfactory resolution.Spot club members ******************* parking reservation #*********.

      Customer Answer

      Date: 03/12/2024

      I have not heard from the business in response to my complaint since filing my report with the BBB.

      Once again, I am asking to be reimbursed for the difference between the 2 parking lot charges.

      I had to park in the more expensive lot because the "Parking Spot" was out of business in the location that I had already pre-paid for online.

      Thank you for helping with this matter.

      ***************************.

    • Initial Complaint

      Date:09/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Select Airport Parking lost my car key and won't reimburse me. I had my car parked at Hampton Inn Select Airport Parking 4/29/2023 through 5/10/2023 while I was in ******. *************************** (manager of Select Parking) notified me of the missing key upon my return and promised to pay for a replacement key ($425 value). In addition, he promised to pay for a rental car ($163 for the day, with gas and tolls) which I needed to obtain to drive 2 hrs to CT (my home) to get the spare key. I then had to take a day of vacation to drive back to ****** and retrieve my vehicle from the Hampton Inn at ***** Airport. I have emailed and texted *********************** repeatedly since then and he has promised to pay; however, he has never actually mailed me a check. This was my second time using this company for parking, and the first time I dropped off my car last year the attendant told me a story about how several keys were once lost from another customer, so my story is not unique. I am asking for the rental car charges and key replacement to be reimbursed by Select Parking (receipts attached).

    • Initial Complaint

      Date:07/11/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I left my car with this business for a week while on vacation. This was the 1st vacation i took with my kids in 6 years since i was my mothers caretaker. She has now passed but i take great care of my vehicle and thought they would have too. We flew in to find out my car had a flat which they told me they moved the car to a different lot and when they went back to get it, the tire was flat. Then it also had a dried berries all over it which has ruined the paint. I just dont understand how you pay a company for a service and they destroy your belongings? Please help me as i work very hard for what i have and take good care of my things. Pictures attached

    • Initial Complaint

      Date:05/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Select Airport Valet Parking to cancel my reservation due to my mother's passing. I was told by ********** would get a refund but three weeks later I have not received one therefore I called again today. The guy who answered was very rude abrupt and told me he couldn't do anything and that the owner would be in touch, ***********************. The guy then hung up on me. When I called back they refuse to answer their phone. I am asking for your help with the refund of $336.80. I read the reviews but should have dug deeper to find out the owner is nowhere to be found and numerous complaints have been filed against him and his business. I have NO idea why they even allow them to deal with the public or have the right to call themselves a business more like rip off.Thank you for your help with resolving this issue.*******, *********************

    Select Airport Valet Parking is NOT a BBB Accredited Business.

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