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Business Profile

Recycling Center

Republic Waste

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I recently filed a complaint that I believe was closed out regarding Republic waste services. The problem was resolved as we were able to void our contract but now we have been billed for services we have no received. I have tried numerous times to reach out to the billing department with no success

    Customer Answer

    Date: 12/16/2022

    I have not heard from the business in response to my complaint. They have not returned any calls or emails and continue to send invoices.

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Manage and ******************* of 466 apartments. We were contracted with JRM Recycling and Hauling. JRM was recently bought out by Republic Waste. We were not notified about the change of ownership. When the first trash pick up was missed we tried reaching out to JRM to see what the issue was and their automated message said they were going through new owner ship. We figured out it was Republic Waste, we started contacted them immediately. for 2 weeks we called everyday and received the same answer. "This problem will be escalated and pick up is scheduled for the next morning" They refused to give us a direct number to the local dispatch and repeatedly told us they would give us a call. No call was ever received by anyone from Republic Waste. After over 2 weeks of phone calls we were finally told that they no longer service this area. ****** from Republic Waste told us that they ****** Waste was scheduled through them to remove the trash from the property. When ****** Waste was called to confirm this this morning they were never scheduled.

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in a small condo association and we were using Republic services for our dumpster and recycling. The problem really began starting the Labor Day weekend the Thursday before Labor Day in 2021 they were continually missing pickups they were not giving us credits I would call and sit on the phone for hours trying to get a person I have probably **** hours on my cell phone bill that I sat on the phone with these people never got calls back I would ask for credits for the Miss pickups wouldn't get credits the bills are going up and they were charging more and not doing their job I canceled the account approximately 3 weeks ago and told them to come and pick up their equipment because we were going to another company. I have now finally got a call on August 31st about picking up the equipment and it's September 3rd and it's still sitting in front of my house their dumpster in the recycle bins are out there and I've continually called to get them picked up and they're not responding they never responded to my complaints nothing was ever resolved they never help me and after a year and a half of this I'm completely frustrated The dumpster was outside my house right now I've called yet again today for them to come and get it and I'm reaching out to the stone and please because they won't do anything for me so the police don't want the dumpster out there I asked them to call. I want help with getting restitution for the money and the services we were not given and I also just wanted this to be over I want them to come get their stuff and never do business with them again they're the worst company I have ever done business with in my entire life as a 50-year-old woman I've done a lot of business with companies. I would appreciate any help you could lend Thank you ***************************

    Customer Answer

    Date: 09/12/2022

    I have not heard from the business in response to my complaint.

Republic Waste is NOT a BBB Accredited Business.

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