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Business Profile

Waste Management Services

EZ Disposal Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a three unit rental property on **************************** **********, MA *****. This company has a contract with the city to pick up recycling at the property. In the past there was an issue with someone threw something that was not suppose to be in the recycling bin. This was mitigated. Even after when the recycling only has recycling the driver refuses to pick up the recycling. The company itself has not told this employee to not pick up the recycle but the worker does not like a tenant and is purposefully skipping the houses recycling. This same worker attempted to assault a tenant in the building. A video of this worker has been sent to the manager at the employer. They are continuing to take money from the city and not honor their contract. I will also be emailing the city heads to make them aware.

    Business Response

    Date: 11/12/2024

    EZ Disposal Service **** is not contracted, nor do we do residential any pick up in ********** Mass.  EZ Disposal & Recycling is a different company that is contracted to service Fall River.   

    Customer Answer

    Date: 11/14/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******** ******

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Haven't picked up bins after calling several times leaving info for missed pickup *************. It's now Monday afternoon and recyclables are overflowing onto street.

    Business Response

    Date: 07/20/2023

    I would like to know what stop and town this recycling is located.  I am pretty sure you are looking for EZ Disposal & Recycling LLC. 

    They service residential city & town trash & recycling pickups..  They have Grey trucks.  We are EZ Disposal Service **** we do not do contracted city & town wide residential service.  

    Please let me know.

EZ Disposal Service, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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