Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IT HAS BEEN ALMOST 2 MONTHS SINCE THE **** JOB WAS COMPLETED FOR THE ***** PANEL MAN TO PUT THE PANELS BACK UP ON THE ****. HE IS UNDER CONTRACT WITH LEPAGE. CONSTANT EXCUSES SUCH AS THE MAN IS SICK HAVE BEEN SAID REPEATEDLY. I HAVE MADE MANY CALLS TO THE SAME ANSWER IT WILL BE DONE NEXT WEEK. THE ELECTRIC BILLS ARE HUGE NOW! NOT RIGHT. IT IS IN THE CONTRACT THE PANELS WILL BE PUT BACK.

  

  Business Response

  Date: 04/12/2024

  We were used as a sub for the solar company to remove panels and provide a new roof. We removed the panels and provided a new roof. The sub contractor for the solar has been unavailable to complete the project due to vacation and sickness in his family. And also in case anyone has not notriced it has rained almost 40% of each week. I require his asisttance to complete the project. The current schedule is weathere permiting is next week.  We have commuicated this  to ***** and her son *******. I'm currently awaiting the electrician/ solar contractor tocomplete.

   

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired ********************** and Sons to strip and reroof our house. We never received a written contract which violated M.G.L.c. 142A. We did not have a start or finish date. We received only an estimate on June 20, 23 for $10,959 both in email and personally dropped off by the owner. The estimate included drip edge. We also assumed as a licensed contractor they would acquire any building permits since they are responsible for compliance. On June 27 we emailed ********************** and Sons to advise we got a delivery of materials but the drip edge is solid and we have vented drip edge. On June 28 at 1:31 pm we received a reply email saying they were coming tomorrow and will bring vented drip edge. The roofers and a ******* showed up about 7am on June 29. After the roof was stripped the ******* advised my husband that they were not going to replace the drip edge because there was nothing wrong with ours and we would save money on that. We were not looking to save money, we wanted a quality roof. They completed the roof that day about 4pm. We paid Mr. ********************** by check for the full amount of $10959 on June 30 in person when he stopped by after my husband asked how much we owe him. We expected the amount to be slightly lower because of the drip edge costs. We also informed him of a twisted shingle that needed to be fixed on our garage. He advised he would send someone by to fix it. We waited a couple of weeks for the building inspector to come by to inspect the roof and no one came. They also never came to fix the shingle. On July 24 we emailed ********************** and Sons asking if they had a copy of the building permit or if we needed to go to Town Hall. I also emailed Town Hall. I heard back from the town that we did not have a permit and we emailed ********************** and Sons to advise "We heard from the town that a building permit was not pulled. Not sure why and this needs to be fixed." On 7/25 they replied stating "Don't know? I submitted the paperwork earlier this morning. But had an issue with uploading a document. The clerk just emailed me with her email to send it to her for she will take care of loading. When ready I will print and drop at your house" Two weeks went by and I went into the ************************** on 8/9 to inquire, they stated the permit was not submitted but a draft was started and they didnt recall the part about him having to email the clerk a document. We immediately emailed ********************** and advised what they said. He replied the next day and said he submitted two permits ours and another and gave me the address, he will call Town Hall when they open. Later that morning he emailed to say he called ******* got voicemail and he will check on ours. He now will not respond to emails. As of Monday August 14 per the ************************** the permit has not been submitted. They did advise they spoke with Mr ********************** on Thursday August **************************************************** a draft form and had not been submitted, they also informed him of what was missing from the application in order for it to be submitted. We tried to be fair and give them a chance to fix things on their own but as of now we feel we are getting the run around. If the work was completed as it should have been they would have no problem with having it inspected.

  

  Business Response

  Date: 08/16/2023

  Complaint is about building permit. I entered a permit but it was filed as a draft. Submitted final doc today to clear.
  Will follow up with building **** later today
   
  ***** LePage
  ************

  Customer Answer

  Date: 08/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This complaint is about a lot more than a building permit. We found out today our name was forged on the Property Owner Affidavit that was submitted with the permit application. We were never asked to sign that. Nothing has been done about the drip edge they didnt replace and we were charged for. They did fix the twisted shingle on the roof yesterday. 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***************** And ********

   

   

  

  Business Response

  Date: 08/21/2023

  The issue appears to center around the vented drip edge that was not replaced when he roof was installed. As part of our normal instillation, if vented drip edge is present, *********** as it does not provide any additional service to remove and replace with new materials. The invoice that was paid had a cost for drip edge which was used for the edges of the roof not the *****. After reviewing the drawing and my quote. I owe the ******** $221 for the drip edge not used. General information the material cost for the vented drip **** is $46 per ************************************* the quote.

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  We are rejecting the business response because it is not common practice for all roofing contractors to not replace the old drip edge with new. If it is ********************** and Sons "common practice" we should have been advised of that before they stripped and reroofed our house. If we were advised of that up front we would have chosen another roofing contractor. We were lead to believe that the vented drip **** would be replaced. We have two emails regarding the vented drip edge. The first on June 27 when we emailed Mr. ********************** to advise we got a roofing materials delivery but the drip edge they dropped off looked solid. We advised him that we have vented drip edge and no other ventilation in our attic. His response that same day was "we'll swap it out".  The second email was on June 28 when he emailed and stated "coming there tomorrow will bring vented drip edge". Neither of these emails advise that they do not replace vented drip edge. They actually both suggest that it will be replaced. We are also still waiting for Mr ********************** to schedule the town building inspector to come out for inspection. The only person who can schedule the inspection is the person who pulled the permit. At this point we do not even know if our roof meets building code. If his work meets code we are not sure what the hold up on this is. 
  

  
  

  

  Business Response

  Date: 10/04/2023

  Contacted town of ******* 
  In mid August to close out the building permit 
  I will follow up later this week 
  

  
  

  Customer Answer

  Date: 10/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  We are rejecting the response because it has been 10 days since we received the response saying he will contact the Town to close out the building permit at the end of the week. (last week) He still has not called for inspection to close out the permit. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***************** And ********

   

   

  

  Business Response

  Date: 11/06/2023

  I just talked to ******************* ************** I emailed a request to close out  the building permit as requested. However, I failed to read the fine print. Althought you can request a close out on the web. It is not acted upon and has to be called in to the office in person. I tried doing that this afternoon but was told tocall tomorrow morning before 10 to schedule. I will do just that in the morning.

   

  Best Regards

  ***** LePage

  Customer Answer

  Date: 11/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************** And *****************************