Complaints

This profile includes complaints for Aegis Engineering Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aegis Engineering Service has 2 locations, listed below.

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  Aegis Engineering Service

  141 Weymouth St Rockland, MA 02370-1135

• 

  Aegis Engineering Service

  1500 Main St # 2 South Weymouth, MA 02190

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home owners insurance carrier hired an engineer to inspect and write a reort on some structural issues Ive been having. The engineering firm said they would be able sign an affidavit stating they wrote the report so I could submit as evidence against the home builder (as insurance denied claim). Carrier approved claims adjustor and engineer to sign affidavit. Adjustor dis and informed engineer he has permission to from carrier and adjustor. Now engineer will not respond to any emails, despite me fulfilling his request. His report and name have already been submitted to opposing counsel, and a notarized affidavit is likely to avoid the need for trial, which would require more time and effort on the part of the engineer.

  Business Response

  Date: 07/19/2022

  To Whom It May ****************** complainant, *************************, is not a client or customer of *******************************************.  There is and has been no contractual agreement (verbal or written) between the complainant and AEGIS.  Our client, the insurance company, did provide their approval for AEGIS to sign the noted affidavit; however, the insurance company declined to pay our costs for processing the affidavit and any subsequent costs associated with responding to subpoenas, depositions, or court appearances.  This is because the insurance company declined coverage for his insurance claim and the dispute resides between the complainant and a third party (the complainant's contractor).  ************* company's approval for AEGIS to sign the affidavit does not obligate AEGIS in any way to sign the affidavit or perform any other services for the complainant.    

  We did have a dialogue with the complainant prior to his filing of this complaint.  We also communicated by telephone after the complaint was filed and before obtaining knowledge of it.  In that telephone conversation, AEGIS agreed to sign the affidavit and cooperate with the complainant if he withdrew the BBB complaint; and if he agreed to enter into an agreement for our services (at our customary rates) in the event we are compelled to respond to subpoenas, appear at deposition(s), and/or appear in court.  The complainant did not inform AEGIS of his BBB complaint at the time of that telephone conversation when we made a good faith effort to move forward and assist the complainant.

  We are aware that the complainant has not withdrawn his BBB complaint, as agreed to by the complainant.  As such, we have not sent to him a written agreement outlining our services and rates for his approval.  

  Once again, there is no contractual agreement (verbal or written) between AEGIS the complainant.  As such, we have no legal or contractual obligations to do what he asked; and the complainant has not basis to file a BBB complaint against AEGIS.  Nonetheless, if the complainant withdraws the BBB complaint we remain willing to submit a written agreement to him for our services including our billing rates, and to execute the affidavit if the agreement is signed.

  Thank you for your consideration.

  Sincerely,

  ************************, PE

  President / AEGIS Engineering Services, Inc.

   

   

  Customer Answer

  Date: 07/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and, as I noted in my message yesterday, the issue of has been resolved and were working towards other matters. I attempted to withdraw the complaint, and was told complaints cannot be withdrawn.  

  RE: complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  
  Regards,
  
  *************************