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Business Profile

Insulation Contractors

Advanced Green Insulation, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prior to using this company I told them in person via email and text that I have multiple allergies as well as a latex allergy. I reached out to them to notify about my illness I continue to get no response, they did send over paperwork which I sent to my medical doctors. This product states breathing asthma issue OpenCell insulation was installed May 24 2024 I moved into my home May 31 2024 I have been ill since day I moved in. Many medical appointments medications bloodwork.I have contacted the sales person ******* ******* multiple times he did come over 7/31/24 to access I have no heard from him since I called the office left multiple voicemails One person Mr ******* ************ Left me a voicemail I phoned back a few more times with no response.I continue to ask for the spec on the paint used The product is making me ill I stay out of my home as much as I can throughout the day I have stayed elsewhere over night to removed myself from this toxic environment. I have used every product in my previous home The products used by this company are the only new products I hav never used.Product to be removed at their expense entire basement cleaned. Set up air purifiers and air scrubbers. Full Refund or make this environmentally safe for me to live in at their expense.

    Customer Answer

    Date: 09/07/2024

    I have not heard from the business in response to my complaint. As I continue to be ill when in my home from the product used.

    Business Response

    Date: 11/07/2024

    Hello, ****** ******.


    First of all, we would like to thank you for giving us the opportunity to resolve the issue you encountered. We understand how important it is for our customers to trust the products and services we offer, which is why we took your concern very seriously. After receiving your feedback, we gathered our team to review every detail and better understand what happened. We conducted a thorough analysis to ensure we took all necessary corrective measures. We are pleased to inform you that the issue has been fully resolved, and our technical team has confirmed that all adjustments were successful.


    Additionally, we have already processed the refund, as agreed. We wanted to make this process as quick and convenient for you as possible. We know that trust is essential, and we worked hard to ensure that your experience with us remained positive. It is extremely gratifying for our team to know that you were satisfied with the resolution. We are always committed to improving our services and learning from each situation. Please feel free to reach out to us for any other needs or questions that may arise in the future.


    Once again, thank you for your patience and understanding. We are here whenever you need us!

Advanced Green Insulation, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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