Complaints

This profile includes complaints for Northeast Appliance Pros Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Northeast Appliance Pros Inc.

  342 Union St Rockland, MA 02370-1750

  
• 

  Northeast Appliance Pros Inc.

  PO Box 890130 East Weymouth, MA 02189-0003

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Northeast Appliance to fix my 3 year old dishwasher on Dec 13, 2022. ******, the repairman was there for 11 mins & only turned the dishwasher on. No opening it to assess the issue. He said we needed a control panel, ordered it & charged me $129. 2 weeks later when he came to install it, the issue wasnt fixed & he said it was a faulty control panel. He ordered another one. I had to make several calls to schedule a follow up. Weeks later a new repairman came & installed another control panel & the issue didnt resolve. He said it was also a faulty new part. I asked him if he was sure it was the control ********** said I dont know what else it could be So he said he would order a third control ************ would call to schedule an appt. I called for weeks with no response until I finally got ahold of ***** around the first week of February. She said they needed to call Whirlpool/Maytag because they didnt know what the issue was & they werent going to order a third control panel. I called he back a few times for more info & no response. Finally she left me a voicemail feb 13, saying they had more information from Whirlpool/Maytag & that was the last contact. I have called almost 10 times since then & left at least 4-6 voicemails asking for any update. No response. Other repair shops will not service my dishwasher because they dont know what Northeast did & dont want to be held liable. I called NE one last time to ask them to return my initial fee bc I paid in good faith that they would do an assessment AND fix the problem. Neither has been competed & I cant get my dishwasher fixed. Ive never experienced a business just flake so much & not even respond, much less finish a job. Its beyond unprofessional & I am reporting them in hopes that no one else has to go through this as well.

  

  Business Response

  Date: 03/14/2023

  ***** I am sorry for the service experience that you have had with Northeast. We always strive to provide exceptional service to our customers. Unfortunately **** has been out most of the last few months do to personal reasons and apparently we dropped the ball. If your dishwasher is still in need of repair we would be happy to replace the necessary part at no charge. I will have ***** call you from the office.

   

  Sincerely,

  ***************************

  Northeast Appliance Pros

  Customer Answer

  Date: 03/22/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and spoke with the owner via phone. He has agreed to a refund so I have determined that the refund does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************