Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me stick to the facts: My IBX plan (same as IBX MA) is in-network, the provider was paid directly by ***, and I owe nothingno copay, no deductible. Yet Comstar, on 4/10/25, told me the claim was denied due to "late filing" and that I should appeal. Oddly, their first bill was sent 55 days after the initial date of serviceon a Friday, no lessmaking sure it likely arrived after 60 days. I submitted my insurance info twice (2/7 and 3/8), and Comstar claimed errors both times. By then? 98 days had passed. Anyone with basic math skills can see whats happening here. *** confirms I owe nothing, but Im fully expecting Comstar to keep billingand maybe send to collections. Time will tell.

  Business Response

  Date: 04/11/2025

  Comstar is the authorized billing agent for the Town of Lenox and its emergency ambulance service. In performing its contracted tasks, Comstar follows the billing and collection policy established by the Town of ***** for its emergency ambulance service.
  
  On November 30, 2024, the *********************** responded to a 911 emergency call, provided emergency services on scene, and transported Ms. ***** to the nearest hospital. Per Lenox policy, bills were issued to Ms. ****** using information provided to the emergency crew that responded to the call. No insurance information was provided to the emergency crew at the time of transport. Ms. ***** was sent a total of 4 correspondences on 1/24/25, 2/18/25,3/17/25, and 4/1/25. Ms. ***** responded on 2/6/25 and provided an incorrect ID number. Ms. ***** responded again on 3/15/25 indicating that she did not have insurance. Finally, Ms. ***** responded on 3/17/25 with insurance information that was subsequently billed. The insurance carrier (*****) denied the claim due to timely filling limits.
  
  Comstar cannot authorize any billing adjustment as Ms. ***** has requested. Only Lenox can authorize that action. 

  Sincerely,

  ****** ******* Vice-President, Comstar 

• Initial Complaint

  Date:06/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HI COMSTAR LLC; ****** AMBULANCE SVC;NOT MINE. I am filing a formal complaint regarding a violation of my consumer rights under various sections of the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA).According to 15 U.S.C. 602(a), I am entitled to privacy, and 15 U.S.C. 604(a)(2) specifies that a consumer reporting agency cannot furnish an account without my written instructions. I demand that all methods of communication and collections on this account cease immediately. I request the immediate deletion of this account from my credit report as I do not recognize this account, have no knowledge of it, and have no prior contractual obligations with the company in question.You have violated my rights under the following sections of the FDCPA:1. 1692d: By engaging in conduct that harassed, oppressed, and abused me in connection with the collection of an alleged debt, including sending a collection letter containing veiled and empty threats of legal action.2. 1692e: By using false, deceptive, or misleading representations in connection with the collection of a debt, including the following: * 1692e(2)(A): False representation of the character, amount, or legal status of the debt in the collection letter. * 1692e(5): Threatening to take legal action that cannot legally be taken or is not intended to be taken.3. 1692g(b): By engaging in collection activities that overshadowed or were inconsistent with the disclosure of my right to dispute the debt, as stated in the collection letter.4. 1692f: By using unfair or unconscionable means to collect or attempt to collect the debt, as alleged in the misconduct detailed herein.I demand the immediate deletion of this account from all credit reporting agencies. Your actions have significantly impacted my credit report and overall financial wellbeing, and I expect prompt rectification of this issue.

  Business Response

  Date: 07/01/2024

  Good Morning,

  
  In response to the complaint from *****************:

  
  Comstar is the authorized billing agent for the Town of ****** and its emergency ambulance service. In performing its contracted tasks, Comstar follows the billing and collection policy established by the Town of ****** for its emergency ambulance service.
  On March 29, 2021, the ****** *************************** responded to a 911 emergency call, provided emergency services on scene and transported ***************** to the nearest hospital.  Per ****** policy,  bills were issued to the recipient of the emergency care and transport, *****************,  using information provided to the emergency crew that responded to the call.  ************ information was provided to the emergency crew at the time of transport.  ***************** was sent a total of 4 correspondence on 4/9/21, 5/10/21, 6/9/21 and 7/12/21.  No response to these requests for insurance information or payment were received.  Comstar reported these results to ******.  ****** then directed Comstar to report the unpaid debt to the ********************** on behalf of ******.  Comstar is not authorized to remove this reporting as ***************** has requested, only ****** can authorized this action. Below is contact information for ******:
  

  The debt reported to Experian is owed to:
  The Town of ****** MA ***************************
  ****************
  **********************
  ************
  

   

  
  Sincerely,
  ************; ******, CEO,Comstar

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2 year old daughter was taken by ambulance in November 2023 and it took months for a bill to come. When it did, they had not submitted to insurance so we contacted insurance and they confirmed that the bill was paid in full on 3/4/24. We got another bill on 4/3/24 so I called comstar and they took a message and didnt call me back for over 24 hours and claimed they never got the payment which is a complete lie. This company is a scam and I am sick of dealing with never ending bills when my bill has been paid in full.

  Business Response

  Date: 04/08/2024

  Good Morning,

  Comstar is the authorized billing agent for the Town of *************.

  Comstar isssues insurance claims and patient/subscriber bills to subscribers for amount deemed their responsibility by the insurance carrier on behalf of the Town of *************. Rates charges are set by the Town of *************. 
  

  Comstsar follows the billing policies set by the Town of *************.
  

  All payments made for services provided by the Town of ************* are to be  issued directly to the Town of ************* via check or ACH. Comstar had no access to client funds.
  

  Here is the chronology of event per Comstars records and transaction logs:
  

  *Subscribers daughter received services from the Town of ************* on 11/21/23
  *Total Charges were $1,732.
  *Comstar received documentation from ************* for billing purposes on 12/4/23
  *Comstar issued an insurance claim to the subscribers carrier on 12/7/23
  *1/22/24, Carrier made payment of $639.24  to ************* indicating this was the amount allowed under the subscriber policy leaving the balance as the responsibility of the subscriber.
  North Readings policy is to received payment in full for services provided
  Per the billing policy of *************,  Comstar issues follow-up statements/bills on unpaid balances due ************* where the patient is deemed responsible by the insurance carrier.
  *1/23/24,  Comstar issued 1st statement/bill to the subscriber indicating that the carrier payment, recommending that the subscriber appeal this short payment to the carrier and also advising that any unpaid balance is the subscribers responsibility.
  *3/22/24,  Comstar received correspondence from carrier indicating the payment of the balance due was in process at the carrier and would be made to the Town *************
  *3/25/24,  Comstar issued 2nd statement/invoice to subscriber (standard advisory notice per billing policy..)
  *4/5/24, subscriber called Comstar and was advised that the carrier had not yet made payment to the Town of ************* yet.
  *As of this writing,  the balance due of $1,092.76 is unpaid.
  
  Comstar has no further information on the status of the payment check or ACH coming from the carrier to the Town of *************.
  

  suggest the subscriber follow up with their insurance carrier to attain current status and appeal to them to make payment via check or ACH to the Town of *************.
  

  In the interim,  I will suppress further statements to the subscriber as requested for a reasonable period of time to allow them to work things out with their insurance carrier. 
  
  Sincerely,
  
  **************************; 4/8/24