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Business Profile

Medical Lab and Testing

BIDMC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I (************************* - *******) was scheduled to undergo a stress test today at 3pm. Upon arrival to the 7th floor (******* building) cardiology department for stress testing, I experienced the worst treatment that I've endured since choosing BIDMC to seek medical care; a decision that I sincerely regret. I entered the facility ON TIME, but had to wait in line in the waiting to go through the check-in procedure. I had to wait for ******************************************************************** The woman (light skin complexion, long black hair, medalion necklace (pulmonary sleep front desk personnel) checked me in at 3:15; she then directed me to the waiting room for stress testing. While I was in the waiting room, I encountered a nurse that told me I missed the 15 minute cut off time; apparently, knowing math is not a requirement to being cardiac nurse while employed with BIDMC. She then told me to reschedule for another day. I THEN HAD TO WAIT IN LINE FOR 20+ MINUTES TO RESHEDULE, TO WHERE I WAS ALMOST ACCIDENTALLY SCHEDULED FOR AN ECHO INSTEAD OF A STRESS TEST. This is clearly not my fault; I drove for an hour from bridgewater, deal with this sorry excuse for medical care, make it within the cut off time, still denied service and have to drive back ALMOST THREE HOURS BACK HOME; in addition to paying for parking just to stand in line, and see these so-called medical professionals, make a terrible mockery of the practice. This is a terrible, subpar, pathetic excuse for patient care and I was this sent to the highest chain; I want retribution for this; I took the day off of work, left my two month old in the care of someone else just to be denied medical care. I should have every intention seek medical care from elsewhere. BIDMC, you should do better when vetting these ***************************". unapologetically,*************************

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