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Business Profile

Home Improvement

Handy Hands Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

This profile includes complaints for Handy Hands Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Handy Hands Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, ****************** ***** (Handy Hands Company) completed work on my house in December 2019 and gave me a 5-year guarantee/warranty, (ending next year 12/2024) however after about 3 to 6 months the vinyl siding started to melt, and come off of the house, and the porch railings were frail and shaking. Whenever there was heavy rain or a storm you would hear the trimmings fall off of the house, vinyl siding stripping off of the house. Contacted Mr. ***** many times through text, and each time he stated he would come back to correct the issue. Sent him many pictures of his work falling apart. A lot of things went wrong with the whole setup, work did not start on time he didnt complete the work by the deadline that he had given, and each day a different person would be here working. My heating system had to be replaced because his guy used water from the tank to work with (Mr. ***** had to pay for it). I kept texting him and he would say that he would schedule something and never did. It got to a point where I just texted him regularly because I felt as though he was ignoring me and wanting me to give up on asking him to correct the job he had done. I have texts from 2020 through 2022. After many unsuccessful attempts, I got Legal ******* involved they sent Mr. ***** a letter to correct the issues. Mr. ***** came 1 time to pretend to correct the issues and never came back. I feel he took advantage of me being a woman and just kept putting me off. It was hard gathering the money to pay for the repairs and for it to only fall apart 3 to 6 months later. This attempt is to see if this work can be completed as I have already paid my hard-earned money and should not have to pay someone else to do the job, I am not inclined to believe that he will come and complete the job as he had already promised once to come and do that job. I am looking for a solution. I thank you in advance for considering my request.

      Customer Answer

      Date: 11/16/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HandyHands Co **************************************************************** Hello BBB,I hired **** ***** of The HandyHands Construction Company in September of 2021 to fix damages on the three back porches of my house. For the most part they finish the job and was pleased with their work.However, six months after the work was finished, I noticed that the trim around the third floor back porch was missing. I notified Mr. **** ***** in May 2022 by email then by phone. He informed me he will put me on the schedule. I received at text from Mr. ***** that he will come on August 31, 2022. He never showed up or communicated that he was not going to come to my house. I texted Mr. ***** and he texted back excusing for the scheduling conflicts.He will pickup the schedule after Labor Day. I texted Mr. ***** on September 12, 2022 to ask if he had a day as to when he will come fix my porch. He texted me on September 13, 2022 and said he will put in a 12 noon to 4pm slot for September 21, 2022. Mr. ***** never showed up nor did he communicate that he was not going to show up.Subsequently, this letter is to complain that I am unhappy about the run around service I am receiving from Mr. **** *****. I paid him for a service the he needs to complete. What are my next steps to getting Mr.***** to finish my back porch?Thank you, *************************

      Business Response

      Date: 10/14/2022

      Items have been corrected to date.

       

      Thank you

      *************************; /  Handy Hands Co  /  ************

      Customer Answer

      Date: 10/17/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    Handy Hands Company is NOT a BBB Accredited Business.

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