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Business Profile

Property Management

Brigs, LLC
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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Brigs, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brigs, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/30/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Construction is being done on the building which involves windows in each unit being replaced. On 8/29/2022, at 2:43pm I received an email from ***************** at Brigs notifying me that they were going to replace my window. This notice went out to multiple unit owners. I replied when I saw the email at 4:42 pm asking what day will they be at my unit. When I arrived home late last night I found that my condo had been entered. Items were left on the floor. Dirt, dust and debris were just left on the floor. I pulled the condo documents and it clearly states that they only have a right to access in an emergency. I have reported water spots on my ceiling from the construction and have received no response. These people dont follow any rules or documents they just do what they want.

      Business Response

      Date: 08/31/2022

      Dear *******

      First I need to start with I am very sorry that this happened.  You have every right to be upset as this was not how the process should have worked.  I have spoken to *** and understand he has since reached out to you.  He immediately made me aware of the situation after hearing from you.  We need to own that there was a communication breakdown in notifying you of the window installation.  I assure you that this has been addressed with all parties.  The processes have been reviewed as well to insure this does not happen as the project progresses.  I am truly sorry that you were not notified properly and the work commenced without your knowledge.  I completely understand you being upset as I would have been as well.  Although I understand your position I am sure you will understand that I cannot terminate over what was truly a genuine mistake and not intentional. 

      I will be following up with you directly to further appologize

      Regards,

      *******************

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Nov 2021, we had a sewer backup in our condo. We paid out to have it snaked and video scoped. It was determined to be defective sewer line. In December it happened again and we notified the condo property managment. They had a second vendor snack and scope the line and he said the line was damaged and needed to be repaired.They told us in Dec 2021 it was going to repaired. To this date it still has not been repaired. Our basement is completely disrupted ( they are supposed to dig through our floor to fix the problem) we can use 1/3 of our living space, we couldnt replace the floor ( we finally gave up and did it recently) and had a third partial backup since. We keep up with them weekly to ask on the status of the repair and now they have resorted to trying to intimidate us. They send us threatening letters, claiming we made changes to the exterior of the building and we are going to be fined. We did some investigative work and find out the changes (lights) were changed in **** by their own condo board. We have a notarized letter from a prior board member that was part of it the change. They keep threatening us. We want the sewer line repaired so wee dont have to fear further backups and can use our basement as it was intended. And we want in writing- for them to retract the threats and admit they made a mistake. Lastly we believe we should be entitled to some refund of our condo fees. In the 15 months we lived here we could not use 1/3 of our living space for 8 months, and to this date, we still cant use the bathroom that was sealed off due to the backup or the area of the basement thqt they intend to dig up.Please advise The currently property manager doing the threatening is *************************. She is part of Brigs LLC

      Business Response

      Date: 08/17/2022

      I am very sorry to hear of the owners complaint.  Unfortunately I do not believe the fact have been presented clearly and that we are the proper party being accused.   BRIGS is a property management firm that works for the Board of Trustees.  We are not the decision making body and cannot facilitate work without proper authorization.  The drain issue is much bigger than the one unit.  In order to do the work there is a significant amount of work that needs to be done as the pipe is located under the concrete slab of the actual building and will need to be exposed for work to be done.  ********************* has been provided several quotes by BRIGS as their management company.  The quotes are from third party vendors to replace the piping.  At this time a decision has not been made as to who will be doing the work and how the association will pay for the necessary repairs.  We have followed up with the Board for a decision and have not yet been provided direction.  Unfortunately we cannot move forward without Board direction. 

      As for the light replacement it is my understanding that the light was replaced with a fixture that is not consistent with the association rules to keep a consistent appearance. The Board requested that letters be sent to the homeowner.  

      We will follow up with the Board as the owners frustration is understandable but we are not the responsible party in this situation

       

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