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Business Profile

Marketing Consultant

The Gold Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 20, 2024, I attended the Titanic exhibit in ****** with my special needs brother. He purchased some items in the gift shop and his total came out to $155.13, which I thought was a lot, but I didnt see what he was purchasing. After I paid with my debit card, I looked at the receipt and discovered that one of the key rings rang up at $96.00, which was a mistake because it was marked $12.00. The supervisor wasnt sure how to process the return, so she voided the transaction, rerang the order with the correct costs, and told me my account would be refunded, but if I had any issues, to email her. She provided her email at the top of the receipt. It has now been 33 days and I have not been refunded and I have reached out to *****, the supervisor, on 10/24, 10/31, 11/5, 11/8, and 11/19. To those, ***** responded to 3 of those emails, saying she was in touch with her manager about the refund process and that she didnt have any updates or information. She did suggest that I contact my bank for the reimbursement. Because I used a debit card, my bank is unable to assist me because it wasnt fraudulent activity. I told ***** this. Im very upset because Ive tried to be understanding and patient, but to be out $155 during the holiday season has been very stressful. The receipt is from *******************, but I believe the event was put on by The Gold Group, as that is Karens email - ************************************ I am attaching the receipt as well as screenshots of the email correspondence. This doesnt seem to be a concern of anyones except for me, so I was hoping for some help. Thank you.

    Business Response

    Date: 12/10/2024

    Thank you.  This is regarding complaint number: Complaint #********

    Im working on the refund now and Ive contacted ******* ******.

    Customer Answer

    Date: 12/20/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I have spoken with **** and he has been very helpful. There was a completely valid reason for the delay in initial response and I am completely satisfied with how this has been handled and appreciative of the response. This has absolutely been resolved.

    Regards,

    ******* ******

The Gold Group is NOT a BBB Accredited Business.

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