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Business Profile

Plumbing and Heating

Theriault Plumbing & Heating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Plumber Theriault installed new Laars furnace. Within first month was not working properly. Over last two years furnace has not been reliable and it also creates hot water. There is a Section 8 tenant in the apartment. She often called him the first winter and he would come and repair and adjust. The second year he didn't respond to her texts in timely enough for her so I called another plumber who also has not been able to get this furnace to be reliable. I have contacted the manufacturer who also is giving the new plumber a lack of response or guidance. Plumber Theriault came on 9/15 of this year and said he would get it resolved in a week. He will not and has not responded to my texts since. I also asked him for the distributor so I can also contact them and plumber Theriault has not responded. This furnace was either improperly installed or is faulty from the beginning. I need a resolution as winter is approaching. Thank you for your help.

Theriault Plumbing & Heating is NOT a BBB Accredited Business.

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