Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired the company for a long distance move from ** to SC including storage and packing services in April 2023. We paid about $20k total with around $3k being for packing services which is what this complaint is in reference to. My grandfathers burial flag which was in a glass flag box (WWII Navy Tail Gunner Veteran) was put in a box with no wrapping or safeguards whatsoever - another glass picture in the same box was shattered to pieces. My daughters crib mattresses had no coverings and were not placed in the mattress bags that were supposed to be provided. Our brand new white ******* Barn nursery furniture arrived scuffed up, dented, and dirty. Boxes were packed with open lotion containers, cleaning solution, toilet plungers mixed among items such as my daughters clothes, paintings, electronics. There were zero high inventory forms filled out for any expensive items and basically no inventory done at all - some boxes were missing barcodes and completely mislabeled. There were so many sentimental items that were packaged so carelessly and I have some items damaged that wont be able to be replaced. The only response from the business was to fill out the extensive claim form which clearly doesnt take into account the carelessness in which things were packed and the inability to replace certain items that arent worth anything monetarily. There are several clothing items missing and its hard to determine at this point what else we dont have. On top of that, the white walls in my brand new house are scuffed and dirty from moving the items in and theres a piece of wood chipped off from my staircase. I dont feel that the packing service was up to par with what I paid for and its made unpacking an extremely stressful and upsetting situation. I have many photos that Im happy to share if helpful - too many to attach here.

  Customer Answer

  Date: 09/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************