We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

Forminhas Boston Truffle Wrappers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product from Forminhas Boston yesterday (09/07) at 2:01 am, I clicked by mistake order confirmation. Their system auto filled in my old address, as I clicked by mistake, I didnt have time to check if all information was right.In their order confirmation email they informed: For address corrections, order cancelations, or other changes, please contact us immediately at ******************, so I sent an email 2:09 am (that is just 8 minutes after the order confirmation) asking to cancel the order explaining that the address is wrong, it is not the one I filled in in their system. They didnt cancel my order, they sent it to the wrong address and now they say it is my mistake and not theirs, since Applepay auto filled in the old address. What is the purpose of the information: For address corrections, order cancelations, or other changes, please contact us immediately at ****************** if they will send the product before reading the email? So it is my mistake they didnt read an email asking to cancel the order? There is no option to cancel or make any corrections in their website and no telephones to call so only way was through email. I just want my money back since it is not my fault and I followed all the instructions set by them.Obs: My email in attached asking to cancel the order is in Portuguese because I knew their company through Brazilian FB group so I knew the owner is Brazilian, their reply to me are all in Portuguese.

    Business Response

    Date: 09/07/2023

    Customer sent email at 2:08 am and our hours of operation starts at 10 am to 6 pm . Order was packed and out the door at 10:05 am ( it was one item ) order was shipped to the address provided by the CUSTOMER . Customer will be refunded if and when the box arrives to us and in the perfect condition it left our store . Customer will be refunded 70% of the product bought since we have a 30 % restocking fee. Please note customer continues to harass our business through ******** groups and legal action can and will be taken in consideration if harassment and defamation continues .Customer will get an email when order is refunded ( 70 % of product only )  

Forminhas Boston Truffle Wrappers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.