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Business Profile

Dentist

Bradford D. Parsons D.M.D.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was employed by *********************** for the '22-'23 school year starting in October '23, I opted for their insurance plan through Sun life. I hadn't received a card from them but had been paying automatically through my paycheck & received confirmation from HR that I was enrolled. They provided me with contact #s to call to request my insurance info. Sunlife had difficulty finding me in their system, initially said they didn't have me enrolled, & at one point I was told the policy they had with WPS was closed, so I went back & forth between ************ HR until I was finally given insurance info. My dentist said they accepted *********** received services in January 2023 from Dr. *********************** In June my employment changed thus my insurance. I contacted Dr. ********************** regarding my next visit & explained that my insurance changed to wellsense/masshealth & asked if they accepted ****** was told they did. I was informed that sunlife hadn't paid for my visit in January so I was enlisted to contact them, which I did a number of times. I called Dr. ********************** office a number of times to make sure that the bill from January went on my sunlife insurance not the new insurance information. I was assured by Dr ********************** front desk that they had both insurance ******************* would try submitting the past visits again to sunlife. I received services from Dr ********************** again in July. I checked again that they had my new insurance information & that the visits were billed to the appropriate insurance companies. Every time I called Dr. ********************** I checked on the information I gave them, making sure they had the two insurance ******************* were used correctly, & asked if sunlife had paid yet. In the fall of 2023 I had a conversation with **** again on Dr ********************** front desk, she said she submitted all my 2023 visits to sunlife & that they don't accept my new insurance. Resulting in a huge bill. She acknowledged our conversations but offered no apology or resolution. Now I owe more than I can afford.

    Business Response

    Date: 04/03/2024

    This is Dr. ********************** Parsons. After receiving the complaint, I called her. There was a misunderstanding about the bill and and the charges. We resolved, the misunderstanding, we set up a payment plan and she is appeared to be satisfied.

Bradford D. Parsons D.M.D. is NOT a BBB Accredited Business.

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