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Business Profile

Heating and Air Conditioning

Carlson Heating & Air Conditioning, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

5

Average of 1 Customer Review

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Review Details

  • Jeffrey K

    Date: 08/24/2024

    I rarely write reviews (and when I do, its usually negative) but my experience with Carlson Heating and Air Conditioning was so outstanding that I feel their professionalism, their work ethic, and their dedication to customers should be known.We called Carlson because our old AC system conked out just as the first serious heat wave of the summer hit (back in June). To my amazement, Mr. C****** himself came out the next day, even though the co. was flooded with similar service requests. Within ten minutes, he identified the problem and gave me a quote for installing a new unit. Again, I figured it would be a couple of weeks before they could get to us, but two days later a very capable two-man crew showed up with a new condenser and had it in place by the next day. The job turned out to be more complicated because the original ductwork was not big enough and had been installed incorrectly by the builder. Carlson could have just hooked up the new unit to the old duct system and walked away but they did not. In the middle of a brutal heat wave, they worked in a burning hot attic to install the correct-sized ductwork in the most efficient configuration. They even fixed the attic exhaust fan which hadnt worked right for years.I am super-impressed with this company. They know their technology, they stick with their price quotes, they show up when they say they will (a rarity in the Berkshires), and they keep working until the job is done right. It has been a couple of months now and I am happy to report that the new AC system is virtually silent and our house has never felt this comfortable.

Carlson Heating & Air Conditioning, Inc. is BBB Accredited.

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