Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company rebuilt a chimney on my home on October 27 th 2022. I paid the mason in full who did the work as instructed by the company's owner but did not receive a receipt . However, the owner told me that he would bring me the receipt. But,this did not occurr and I have subsequently called the owner on four separate occasions ( 10/31, 11/1,11/11 and 12/1) to request the receipt. During each conversation, the owner gave an excuse for the delay such as being busy or out of town but told me that he would give me the receipt. During two conversations, the owner told me he would drop the receipt off and place it in my mail box. On another day, the owner asked me to text him my email address and said he would email it to me. Then on 12/1 he said he would write the receipt, take a picture,then send it to me. Additionally, on 12/1 he seemed to try to minimize the validity of my request for the receipt because he mentioned that I only had my chimney repaired. I still have not received the receipt. I simply would like my receipt and I believe this is a reasonable request. I would greatly appreciate any assistance to obtain my receipt.Thank you.

  Business Response

  Date: 12/23/2022

  BBB spoke with the business directly, and they advised they would be reaching out to the consumer to provide the receipt.

  Customer Answer

  Date: 12/23/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  Hello I did receive a response from JE Fournier Roofing. However, I am not satisfied with it. On 12/19, the owner texted me a photo of the estimate which was marked paid in full. However, the date on the estimate is 9/14 and this is the date that the owner came to look at the job. However, the chimney was rebuilt on 10/27 and this is the date that I paid for the completed work. Therefore, I would like a more accurate receipt,one that reflects the date that the work was completed and paid for. Thank you for your assistance in this matter.

  
  
  Sincerely,
  
  ************************************

  Business Response

  Date: 01/02/2023

  BBB spoke directly with the business and the owner advised that he would put together another receipt that shows the date the work was performed (10/27/22) and send that to the consumer as soon as possible.

  Customer Answer

  Date: 01/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************