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Business Profile

Shoes

Good Feet Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I went into the Good Feet store on 2/3 for an hour consultation and purchased the 3 arch complete set. I am a 79 year old woman with hammer toes, arthritis in my feet, callous under my toes and pain standing at my part time job. The sales representative never had me remove my socks to see all the damage to my toes. I am a size 7 1/2 shoe but due to my toes issues my podiatrist has me in a 9.5 shoe due to needed the extra room for my toes and a large toebox. The sales rep measured my feet and recommended I wear a size 7 1/2 sneaker that comes with the arch complete set. When I went home I tried the sneakers on and wore them around the house for a few hours and my feet were in extruciating pain. Additionally, I tried the arch support and again my feet & toes were in pain. I called the store originally for a pair of new sneakers which they had agreed to swap for a bigger size and then my daughter called and asked for a refund because the supports are also hurting my feet but she was told there are no refunds. These are brand new and I feel taken advantage of. I have arthritis in my feet and was never asked nor told by the sales rep that these arch supports may not be a fit for arthritic feet. I am on a fixed income and I feel I should be able to get my money back for something I really have not used. Thank you for your time.

    Customer Answer

    Date: 02/12/2024

    ** ****** ******** ************* *****

    Business Response

    Date: 03/06/2024

    Our client was refunded all of her money on 2/17, going against our store policy.  I feel like this matter should be considered settled. 

    Business Response

    Date: 03/07/2024

    The original complaint was made from Polly regarding her shoes, nothing regarding the pain, the condition of her feet, or any misgivings that we did not ask her to take off her socks. We do not ask ANY customer to remove socks because we are here to provide alignment support and we do not diagnose. Polly was calm and polite and just felt as if she wanted to move up a size in shoes, we made the appointment for a refit.   We scheduled her appointment for the refit the date of her call on 2.05.2024 when and scheduled for Saturday 2/10/2024 which we have attached through a verified copy in email. When we place a reservation, and our booking system sends us an email for confirmation. Much like a booking, we also receive notification for a cancellation. Polly went ahead and cancelled her appointment the morning of her re fit at 3:20 AM. We were never even given the opportunity to refit her with the size shoe she was requesting. The next notifications we had were from BBB and a Polly review which has since been taken down. The Shrewsbury store manager called Polly to discuss her concerns, at which time she asked why Polly had not made us aware of all of her discomfort with the entire system. Polly said her daughter wanted her to get refunded and took over both through the review and filing the complaint. The items were refunded in full on 2.17.2024 and attached we have provided the appointment made by the store and cancellation made by client. We do feel as if we connected with the customer in good faith, and were not given the opportunity to even exchange the items she had requested. We strongly feel this matter should be resolved.

    Business Response

    Date: 03/07/2024

    The original complaint was made from ***** regarding her shoes, nothing regarding the pain,the condition of her feet, or any misgivings that we did not ask her to take off her socks. We do not ask ANY customer to remove socks because we are here to provide alignment support and we do not diagnose. ***** was calm and polite and just felt as if she wanted to move up a size in shoes, we made the appointment for a refit.   We scheduled her appointment for the refit the date of her call on 2.05.2024 when and scheduled for Saturday 2/10/2024 which we have attached through a verified copy in email. When we place a reservation, and our booking system sends us an email for confirmation. Much like a booking, we also receive notification for a cancellation. ***** went ahead and cancelled her appointment the morning of her re fit at 3:20 AM. We were never even given the opportunity to refit her with the size shoe she was requesting. The next notifications we had were from BBB and a ****** review which has since been taken down. The ********** store manager called ***** to discuss her concerns, at which time she asked why ***** had not made us aware of all of her discomfort with the entire system. ***** said her daughter wanted her to get refunded and took over both through the review and filing the complaint. The items were refunded in full on 2.17.2024 and attached we have provided the appointment made by the store and cancellation made by client. We do feel as if we connected with the customer in good faith, and were not given the opportunity to even exchange the items she had requested. We strongly feel this matter should be resolved.

    Customer Answer

    Date: 03/07/2024

    My problem has been solved.I got a full refund .Thank you.

    Customer Answer

    Date: 03/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Customer Answer

    Date: 03/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hoping to get assistance to get full refund for overpriced goods. 7/9/2023 bought Essentials Package from Good Feet Store (3 arch supports, 3 shoe cushions, 3 arch activators which are toe supports attached to cushion) for $1,500. Attempted return 7/11/2023 at the store, same salesperson Megan. I was told that store cannot accept return due to no refund policy, will send message to corporate for store credit minus 20% of cost. Megan did not accept goods I attempted to return, plans to send message to someone, could not give me estimated turnaround time, but after I insisted was told 3-5 business days.

    Business Response

    Date: 08/01/2023

    ********************** was given a full refund in her complete purchase amount on July 14th at our ********** location.  I believe that the matter of this complaint has been satisfied.

    Customer Answer

    Date: 08/02/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Good Feet Store is NOT a BBB Accredited Business.

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