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Business Profile

Truck Dealers

Advantage Truck Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online for a window regulator *************. After completing order I did not receive a confirming email. This transaction took place on Feb 10th. on Feb 13th I called and left a voice mail and also an email and haven't gotten a response back. My credit card account for the transaction is pending and is still pending today. I would like the transaction cancelled and transaction pending on my account removed.

    Business Response

    Date: 02/15/2024

    An online order was placed by the consumer on Saturday 2/10/24 for an out-of-stock item.  Upon reopening for business on Monday 2/12/2024 one of our associates reviewed the order and determined the item requested had been discontinued.  At 10:14:34AM the associate voided the order,at which point an automatic email should have triggered to the consumer notifying them of the cancellation and refund. As payment was made via credit card, the release of payment pending is handled by the credit card processor. 
    On Tuesday February 13, 2024; we received an email message from the consumer regarding status of the order at 11:46AM.  Our associate responded to the inquiry at 2:09PM apologizing for the order confirmation not being sent and advising the customer the order had been cancelled. 
    Upon notification of the BBB complaint; an associate contacted the consumer.  They explained the order had been cancelled and payment had not been collected; and to expect the pending payment status to clear via the credit card processer within the standard release period.  Also providing via email, screenshots of the message trail. 
    Upon speaking with our website provider, we learned that they have been having intermittent issues with order confirmation emails not being sent; impacting multiple websites. This issue is being looked at in hopes of rectifying quickly and avoiding future delays in order confirmations.   

    Customer Answer

    Date: 02/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Else *********

Advantage Truck Group is NOT a BBB Accredited Business.

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