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Business Profile

Used Car Dealers

Choice Auto Center, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a suv and warranty for it Ray is the owner of Choice Auto Center. My was bought in October. I found out he put September which is a lie. My cost $3500. I cancel my warranty from Dealer loyalty Protection in December 2024. Since I didn't hear from them. I called them. They told me that Ray received my money and papers January 24, 2025. February 18, 2025. I called and ask them why was the money send to him. They said that work as the claims. That Ray is the seller. Well Ray never contacted me. I called him twice. I emailed him about my money. He hanged up on me. He had a whole month to contact me. Now is trying to keep my money. I told him, that will report it stolen. I also let him know that I know he had my money since January 24, 2025.

    Business Response

    Date: 03/12/2025

    I am writing the response to the complain filed by Ms. ****** regarding the purchase and subsequent cancellation of extended warranty for her 2015 Audi Q7 dated September,26, 2024 from our dealership. 

    Firstly, I want to clarify that all transactions and actions taken by our company were in full compliance with the relevant policies and legal requirements.

    Normally, warranty cancellation has to go through the dealership and we are not aware of when Ms. ****** cancelled it directly with the warranty company. 

    However, Check by warranty companies  "ALWAYS" will be sent to the dealership and  is on us to submitted and be forwarded to the proper party which will be finance institution in this case as they are the side that financed 3 year 36,000 mile factory like warranty. There refund was processed and was sent to ******************, as per our contractual obligation. We could and would not grant ************** wish to refund her directly and she would not understand our legal obligation of doing so.

    Unfortunately, due to a personal injury and subsequent surgery, there was a slight delay of couple of weeks in finalizing the refund process. However, the refund was promptly submitted to *** by check dated February 13, 2025.

    We can provide all necessary documentation, including cancelled check to ***, to confirm that the full amount $3210.00 has been refunded/credited to the finance amount by ***.

    We believe this matter has been resolved in accordance with our policies and legal obligations. We are committed to providing excellent customer service and resolving any issue in a timely and professional manner.

    Please feel free to contact us if further information is required.

     

    Sincerely,

     

    Ray D*********

    Choice Auto Center

Choice Auto Center, LLC is BBB Accredited.

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