Complaints

This profile includes complaints for Cataldo Ambulance Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cataldo Ambulance Service, Inc. has 13 locations, listed below.

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  Cataldo Ambulance Service, Inc.

  137 Washington St Somerville, MA 02143-4432

  
• 

  Cataldo Ambulance Service, Inc.

  642 Broadway Everett, MA 02149-3814

  
• 

  Cataldo Ambulance Service, Inc.

  90 Foster St Peabody, MA 01960-5936

  
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  Cataldo Ambulance Service, Inc.

  385 American Legion Hwy Revere, MA 02151-4444

  
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  Cataldo Ambulance Service, Inc.

  22 Woodside Ave Winthrop, MA 02152-2920

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill by mail on 02/07/2025, that was dated as being sent on 02/03/2025. I had called 911 for an ambulance on 01/07/2025 for myself as instructed by the on-call nurse from my insurance company, *****, because I had an acute medical emergency and nobody was home to help me. I had received an EOB from my insurer, Cigna, on 01/29/2025 stating that I owed nothing because according to my plan ambulance services are fully covered even if they are out of network, and that Cataldo had originally charged them $3185.00, but that they had negotiated with them and Cataldo had agreed to accept a reduced rate, paid by Cigna, of the amount $726.13, with a total reduction of $2,458.87. The bill I received was for the same amount as the difference, $2,458.87, with a note that ***** had denied their claim. I called their business office first thing on Monday morning, since it was after-hours, and Cataldo denied that ***** had any correspondence with them, then (falsely) told me that Cigna had misfiled the claim as in-network, and claimed don't have to negotiate rates since they are out of network. I informed them that was false, and that I had already spoken with Cigna to confirm, and that they had instructed me to send them my EOB if necessary. The representative then told me that they only were allowed to receive documents from the insurer, so I asked if they could tell me exactly what information they had received from Cigna. They said they'd look, and then put me on a brief hold, then hung up. I called back immediately, and left a voicemail stating that the call had been dropped. They never returned my call, despite it being midday. I called the next day, got a new representative, who said there was no record of me ever having called, and no record of any insurance correspondence. She asked me to ask Cigna to call directly, which I ********* I received multiple phone calls from them which they ended after ~1 second. I believe these were attempts to harass me.

  

  Business Response

  Date: 02/14/2025

  In response to Customer Review# ******** submitted 2/13/2025.  Please be advised that due to patient confidentiality we are unable to discuss the particulars of this matter pertaining to the review on this open forum.
  
  We have located the account in question.   
  
  We are here to assist anyone with any questions and/or concerns they feel they might have. If you would like further information regarding your account, kindly contact our ****************** direct at ************.
  *Please ask to speak to ***, Revenue Cycle Manager, so that she can assist you further.
  Sincerely,
  **** D.********
  HIPAA Privacy Officer

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have done this repeatedly over the course of this week, and I've either reached voicemail, requested a call back, and not been called back, or been hung up on within 1-2 seconds.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Micah

   

   

  

  Business Response

  Date: 02/19/2025

  Thank you for your response.

  *** ******, Revenue Cycle Manager, will be contacting you directly to review your account and address your concerns further.  

  Sincerely,
  **** D. ********
  HIPAA Privacy Officer

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother ************************* used their services when she was incapable of leaving the house except by ambulance. She passed away in May of 2024. Since then, we have told the company multiple times that she had passed away, and even provided the death certificate but have still been contacted. We asked them to stop sending the bills, and then 3 days later we got 4 bills in the mail. Now me, her daughter, is being called as well regarding her account. This is extremely insensitive and unprofessional. We just want them to stop contacting us. She did not have any assets or an estate, which we have explained to them as well. The voicemail I got i returned and I was told that my mom doesn't even have an account with them, so they don't know what they are doing apparently.

  

  Business Response

  Date: 09/05/2024

  In response to Customer Complaint# ********  filed 9/4/2024, please be advised that due to patient confidentiality we are unable to discuss the particulars of this matter pertaining to the complaint on this open forum.
  
  We have located the account in question and the matter has been resolved.  Explanation of Benefits from the insurance company would have further explained the reason for the bill. 
  
  We are here to assist anyone with any questions and or concerns they feel they might have. If you would like further information, kindly contact me direct at ************.
  
  Please accept my deepest condolences for the loss of your beloved mother.
  

  Sincerely,
  ***************************
  HIPAA Privacy Officer

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im genuinely concerned about the business practices at Cataldo ambulance. Beyond my own experience that I will share I encourage you to look at the ****** Reviews as they are 1 star across the board indicting a problematic trend. I had an ambulance ride on January 19th this was ordered by a doctor to bring me to surgery. Ive received over 15 phone calls asking for payment for the ambulance service. Ive called back, Ive spoken to a representative on 2 occasions and let them know I need a printed bill for the ambulance so I can bring this to insurance. Being an ambulance company this cannot be an usual request. I have provided my home address but a printed or emailed bill has never been provided. Now ** getting calls threatening that this will go to collections. Again, if the bill was sent I would send this to my insurance and see if all or some of this was covered for my emergency visit and settle payment of course. But, I think its questionable that they cannot mail a bill and are doing high pressure phone calls saying they want payment over the phone. This is a disturbing business practice. Please look at ****** reviews its not just me there is a problem here. They need to mail or email bills bottom line for insurance purposes. I have no supporting ambulance documentation as it was never sent to me.

  

  Business Response

  Date: 10/21/2022

  In response to Customer Complaint# ******** filed **/**/2022, please be advised that due to patient confidentiality we are unable to discuss the particulars of this matter pertaining to the complaint on this open forum.
  
  We have located your account and a Manager is going to contact you directly to go over your questions and concerns.  You should have also received an Explanation of Benefits from your insurance company further explaining the reason for the bill.
  
  We are here to assist anyone with any questions and or concerns they feel they might have. If you would like further information, kindly contact me direct at **********************.
  Sincerely,
  ***************************
  HIPAA Privacy Officer

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My school put me under section 12 and I have to take a ambulance to the hospital, and later I have to take a transfer to a hospital an hour away, I was charge $1700 for the ride from my school to the hospital, and my insurance pay for all of that, but I was still receiving bills from Cataldo, now theyre going to sent collectors after me, Im just 19 years old how am I going to pay for this much money plus my insurance already pay for it already. I just step foot into the adult world and Cataldo is going to kill my credit scores.

  

  Business Response

  Date: 09/09/2022

  In response to Customer Complaint# ******** filed 9/5/2022, please be advised that due to patient confidentiality we are unable to discuss the particulars of this matter pertaining to the complaint on this open forum.
  
  The account in question has not been adjudicated by the insurance carrier.
  
  We are here to assist anyone with any questions and or concerns they feel they might have. If you would like further information, kindly contact me directly at **********************.
  

  Sincerely,
  

  ****************************
  HIPAA Privacy Officer