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Business Profile

Dating Services

Love Strategies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 9, 2924 Paid $3800 through Affirm Emailed and spoke to ***** and ***** asking to cancel the program and refund the money starting in June, I have emails and screen shots of the phone calls. I am in the middle of a serious family emergency and there is NO way I have the time for this or the concentration to do this course. My son in law has metastatic melanoma and the treatments are no longer working. I have to concentrate on my family and daughter and ********* now. I have been open and honest with ***** and ***** and the last thing ***** said was I can take the course after. After I will be helping my family cope and grieve, I cant think about anything else!!! Please please please help me get this refund.

    Customer Answer

    Date: 08/10/2024

    I have not heard from the business in response to my complaint.  I sent this email and have not heard anything back from them. Another woman that is involved with Love Strategies is also trying to get a refund and she too is getting the run around. If this was a reputable company, they would have a refund policy and should understand when people have family emergencies that prevent them from attending this course.  BBB please help. My Affirm loan is now past due as I havent been able to pay for this especially since I am not using it. Thank you. 

    Business Response

    Date: 08/13/2024

    ***** signed an agreement clearly stating that we cannot offer refunds for coaching programs due to the customized nature of the program. We have an agreement because we don't want to hide any terms or conditions. Coaches have met with her on zoom multiple times and she has completed 47% of the lessons, so there has definitely been use of the program. She tried to file a dispute with the financing company and even they rejected the claim as there was no basis for it. We have interacted back and forth many times, and have even offered her extensions on the program at no extra charge to work with her timeline. We are still happy to work with her if she is willing.

    Customer Answer

    Date: 08/14/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

    Hello,

    I did NOT receive any one on one counseling from anyone at Love Strategies  I met with *****, who is not a counselor to go over how their program platform worked  I am willing to pay for my Little Love Steps that I completed, but cannot and should not have to pay for any one on one counseling!!  Also, I have provided a copy of the agreement and it does say I was to receive the customized counseling and again, did NOT  I never participated in the zoom calls as I did not have the time due to my ongoing family emergency  The 47% they are referring to is ONE part of the program called Little Love Steps  

    Thank you for your help  

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

Love Strategies is NOT a BBB Accredited Business.

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