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Business Profile

Engineering Equipment

Formlabs , Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engineering Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Formlabs 3L printer for $13,000 for a particular R&D Project. I was unable to use the printer for the intended project because A) The first printer was dead on arrival (bad motherboard). B) The second printer was plagued by V1 resin tray problems. After wasting additional money on resin and trays, I ended up outsourcing my 3D printing at significant additional cost. My first complaint is that Formlabs knew about the resin tray issues, and should have informed me prior to purchase. My second complaint is that my after only a dozen prints, at a cost of more than a thousand dollars each, my printer won't turn ***** third complaint is that other than confirming that my printer is plugged into a working outlet, customer service has informed me they are unable to further troubleshoot or repair. They want me to speak with a sales agent about buying a new printer. It seems likely that I have a faulty power supply or motherboard (again), and it should be relatively straightforward to troubleshoot and replace these components. Either Formlabs is incapable of servicing their products, or they are unwilling, since it is more profitable to sell me a new machine. Neither is acceptable. My desired outcome is for Formlabs to troubleshoot/repair my $13,000 printer at a reasonable cost.

    Business Response

    Date: 01/22/2025

    This complaint has already been resolved directly with Customer.

  • Initial Complaint

    Date:01/14/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a form 3 printer from Formlabs. After 3 prints I had a massive resin leak that leaked all over my table and floor. This resin leak is a safety hazard as it is hazardous material but also a fire risk since this wetted energized components. This product deficiency is not being covered by the manufacturer. This raises to question the *** hazardous and the ** certification criteria as this system with its known defect causes a safety issue to the environment and to users. The company has failed to replace or repair their product issues and has recommended that I purchase a new or refurbished unit. Terrible customer service and I would like to make sure the company is disciplined but also warn existing and potential future customers about their products and lack of support.

    Business Response

    Date: 01/22/2025

    This complaint has been resolved directly with Customer through **********************' support system.

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Form 3+ printer for 3D printing. The machine is not capable of doing what it is intended to do. I have had nothing but failed prints resulting in wasted time and a great deal of wasted materials at substantial cost.The company has sent 2 replacement machines and neither can perform any better.I simply want them to take the equipment back and provide a full refund and they refuse.The machines are still under warranty but they do not perform and are not capable.

    Customer Answer

    Date: 05/06/2024

    I have not heard from the business in response to my complaint

    Please note - this is a horrible company and I am not surprised BBB has not had a reply from them.

Formlabs , Inc is NOT a BBB Accredited Business.

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