Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The food arrived warm and I asked for a return label and they said no. They dont make it easy to cancel your membership

  

  Business Response

  Date: 07/01/2025

  Hi ******,

  Thanks for reaching out and we definitely value your feedback! 

  I'm so sorry your box arrived with thawed items! This is definitely not the experience we'd want you to have.

  Upon further checking, I see that one of our Member Support has refunded your June Wildgrain Box ($39) on 06/28/2025 - this usually may take 2-3 days to reflect to your account. 

  If you have any other questions, please feel free to send us an email and we'd be happy to help!

   

• Initial Complaint

  Date:04/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive have had several items suddenly unavailable after my box was already processed without an option for substitution. I ordered early because its advertised on their website and the million emails they send out, that April 14th was the cutoff for getting your box delivered for Easter. After I had to email THEM asking where my order is, they are saying it will be delivered next week. That is such false advertising and very, very SHADY. If you cannot deliver on time, then you need to contact your customers. The ones keeping you in business. Now Im having to scramble to get the items that were promised to be delivered before Easter.

  

  Business Response

  Date: 04/22/2025

  Hi ******,
  
  We apologize for the inconvenience this has caused you and we take full responsibility of the delayed shipment and out of stock issue of some items in your Wildgrain Box.
  
  This is definitely not the experience we'd want you to have! I checked our inbox and see that our Member Support Lead had jumped into your email correspondence and had fully refunded your April Wildgrain Box she also added a $15 discount on all of your future boxes. 
  
  Although these are unforeseen circumstances, we truly apologize of the inconvenience this has caused on your end - especially on this Holiday occasion where your plans have been affected. 
  
  I've also attached the email correspondence about your current order. 
  
  Again, I apologize for the inconvenience. 
  
  Wildgrain Support

  Customer Answer

  Date: 04/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a box of 48 croissants a week or so ago. It's hard to tell because you get no confirmation of order. I then received 3 boxes of 48 croissants and was charged for 3 boxes of croissants. I only ordered 1 box of 48 but was charged and received 3 boxes of 48. I emailed ****************************** on 3/5 saying they charged me and sent me 3 boxes instead of 1 (overcharged me $228 dollars worth of croissants). They have no phone number to call and rarely reply to emails. 6 days later (today) they reply with 'oh i'm sorry, we will credit you $114. They didn't even read that they sent me 3 x my order and over charged me by 2/3, not 1/2. They owed me $228 dollars and the only way to contact them is to reply and wait another week for a potential reply. Also, in my first order, one of the bags had a big cut in it and some of the sourdough rolls were in the bottom of the box. I cancelled my subscription and will not be ordering with them again but I want my refund from getting sent 3x my order. Very frustrated with this company :(

  

  Business Response

  Date: 03/11/2025

  Hi ******, We sincerely apologize for what happened and truly appreciate your patience. We are committed to ensuring you have a much better experience this time around. Rest assured, you'll receive an email or a call from us within the next ***** hours with an enhanced resolution that we hope will meet your expectations.
  

  Customer Answer

  Date: 03/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** only had dealings with this business over the internet. I signed up for their service which is delivering bakery quality frozen bread/dough. They have changed their website so that customers can no longer cancel this service. Whenever I try to go into my account it signs me out, furthermore my card has been charged for orders ahead of schedule and there is no way to contact these crooks in their web page anymore.

  

  Business Response

  Date: 03/06/2025

  Hi ****, Good day! We received your feedback and Im so sorry you didnt have a positive Wildgrain experience! I just sent you an email, so we can make this right for you. - Wildgrain Support

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was made on 2/6 for a Wildgrain box. I noticed I had a pending charge on 2/7 for a wildgrain order of $119. I emailed the company immediately on 2/7 to cancel the order and refund any charge as at no time did I press reactivate my subscription or process an order. It is now en route to my sister who is vegan and will largely not be able to eat any of the non plant based items in the box. I have repeatedly checked my account and was assured to see that all of my subscriptions were inactive and I had no upcoming orders while I was awaiting a response from the company. Seeing the order was processed on Monday and still have received no response, I submitted another ticket. I finally received a response on 2/11 saying that the order was already sent to fulfillment and I would not be issued a refund because there are clear instructions on the site on how to cancel- I can assure you these are not clear.

  

  Business Response

  Date: 02/15/2025

  Hi ******* thank you for leaving a review, and Im so sorry you didnt have a positive Wildgrain experience! I just sent you an email, so we can make this right for you. -Wildgrain Support 

  Customer Answer

  Date: 02/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Hannah De La ****

• Initial Complaint

  Date:11/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Wildgrain member for years, however they recently opened a distribution center in ** and every box I have received within the last six month has had an issue. My recent order was billed to my credit card on 6NOV24 and a *** shipping label was created on 10NOV24. As of today, 14NOV24, *** has not received the box for shipping. Wildgrain only ships Sun-Thursday so I will not receive the box this week which means I was charged for a purchase that has no expected ship date. Emails to the company provide the same canned response and the customer service center does not answer the phone nor return your call. The product is excellent but the operations is a complete disaster.

  

  Business Response

  Date: 11/15/2024

  
  Hi *******, thank you for leaving a review, and Im so sorry your Wildgrain Box had some delivery issues! I just sent you an email, so we can make this right for you. - Wildgrain Support

• Initial Complaint

  Date:10/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a order processed and billed immediately from credit card for an order that listed as expected delivery 10/11-10/12. As soon as it was processed the delivery date changed to 10/15-10/16. I am out of town that time and contacted wild grain to cancel and refund order which they refused to do and basically state they cannot control ship or delivery date. I will need money back as this is perishable item that cannot sit unrefrigerated while I am out of town

  

  Business Response

  Date: 10/16/2024

  Hi ***,
  
  Thanks for reaching out through BBB, and we're so sorry for the inconvenience :(
  
  I've checked the email correspondence with our Member Support and see that they've issued you a full refund for your October Box, so you're all set!
  
  I've attached a photo which reflects the refund for your Wildgrain Box. We also added in a $10 recurring discount if you wish to reactivate your Member Account.
  
  Please don't hesitate to reach out to us if you need anything else, we're here to help!
  
  Wildgrain Team

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wildgrain box is monthly box for $99 includes 6 products plus free croissants. They did not fulfill 3 out of six products purchased, which is 50% of the value of the box. They only credited $30 which represents 1/3 of the value of the box. Wildgrain also represents that they have a 100% Satisfaction Guarantee. I complained to customer service on 9/12/2024 and they did not offer any resolution in their response.

  

  Business Response

  Date: 09/16/2024

  Hi ******,

  Thanks for reaching out through BBB - and I'm so sorry for the experience with our out-of-stock items. This is definitely not the experience that we'd want you to have!

  I've checked the email correspondence with our Member Support and see that they initially refunded $30 for the out-of-stock items. We have further issued you a full refund for your entire Wildgrain Box order. I've attached a photo which reflects the refund for your Wildgrain Box. We also added in a $10 recurring discount if you wish to reactivate your Member Account.

  I'm so sorry again for the inconvenience and thank you for being a Wildgrain member! 

  Wildgrain Team

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on February 6. Their website and the automatic email response advised I should expect a tracking number within 3 business days. I didnt. A week later, nothing. I had to send two emails. The excuse I got - which is identical in language to an answer to someone else a year ago- was unexpected increase in business. No information on shipping. They promised me confirmation after they checked. They didnt. I asked for a refund. No answer. This is disgraceful.

  

  Business Response

  Date: 02/20/2024

  Hi ******,
  
  *** here from Member Support - I hope you're doing well :)
  
  I'm so sorry about your first Wildgrain experience! This is definitely not the experience we'd want you to have! 
  
  I just checked our inbox and see the previous email correspondence with one of our Member Support and I apologize for the delayed responses sent about shipping and delivery time! I also sent you a follow-up email.
  
  We unfortunately, encountered inventory issues in our fulfillment center the week your box was placed which caused your box to be shipped on a later date. I'm so sorry about this! Our Operations team has been working hard to make sure that we are stocked up with inventory in the future. 
  

  I want to make things right for you, I went ahead and issued a full refund on your first Wildgrain Box. If you'll give us another shot, I'll be happy to apply $10 off your next 3 boxes.

  Please don't hesitate to let us know if you have any questions - we're here to help!
  
  ***

  Customer Answer

  Date: 02/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order and paid for it on January 28, ****. The company said it would ship in 1 to 3 days. I emailed the company to ask when I could expect to get my order. They claimed it was shipped and I should have received it yesterday or today but they did not give me a tracking number as I requested. When I look online it just says the order is confirmed. The only communication seems to be through e-mail, and they are pre-scripted responses. I canceled all future orders and requested that they give me a refund if my order has not yet shipped. I have not gotten a response from them. Its unfortunate that they make it so difficult for customers.

  

  Business Response

  Date: 02/05/2024

  Hi *****,
  
  Thank you for reaching out and, I'm so sorry about your first Wildgrain experience - this is definitely not the experience we'd want you to have!
  
  I just looked up our inbox and couldn't find any message under this e-mail address used at check-out. Can you please confirm if you used a different e-mail address to message us so I can look it up? 
  
  I also checked your Wildgrain Box and see that your order was placed on 01/28/2024 it was shipped on 02/01/2024 and was delivered on 02/02/2024 at 5:27 PM. I've also attached a photo of proof of delivery. Can you please confirm if you've received your Wildgrain Box?
  
  Once a Wildgrain Box order is placed, our fulfillment centers typically ship within 1-3 business days. Just a heads up that our carriers don't deliver Wildgrain Boxes during weekends, so our fulfillment centers ship Sundays - Thursdays. If you place your order on a Friday or Saturday, please note it will ship that upcoming week. If you placed your order on a Thursday, it will also likely ship that upcoming week.
  
  We also experienced some shipping delays in the past week due to some inventory issues we had with our fulfillment centers which caused some boxes to ship out later than expected. We're working on the inventory of our items to avoid these delays in the future.
  
  ***